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EPN464 - National Customer Service Week Quick Start Guide

Audience:

  • Pension Leads & HR Managers
  • Internal Communications Managers

Action:

  • Familiarise yourself with the latest Quick Start guide and signpost to staff

Timing:

  • Immediate

Detail

This week is National Customer Service Week and to help our members we’ve produced a Quick Start guide to promote the ways in which members can contact Civil Service Pensions.
 
This latest edition reminds members to first ‘check the web’, and guides them through the Civil Service Pensions website to answers Frequently Asked Questions, information about benefit statements, tax, scheme rules and more.
 
The Quick Start guide also provides tips on the best way to contact us if you have a pension request, to ensure that it’s dealt with as quickly as possible.
 
Please promote the guide below on your organisation’s intranet pages and signpost members to the Quick Start section of the Civil Service Pensions website - www.civilservicepensionscheme.org.uk/members/quick-start/

Contacts

If you have a question about the distribution of EPNs contact employerpensionnotice@cabinetoffice.gov.uk.

You can find electronic copies of the Employer Pension Guide, all current EPNs and forms on our website.

This notice is for employers and should not be issued to scheme members.

If members have a question about their pension they can find information on this website or by contacting MyCSP.