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MEM006 - Change to MyCSP contact centre details

FAO: This notice will be of interest to anyone within your organisation who deals with MyCSP regarding the Principal Civil Service Pension Scheme (PCSPS).

Subject: Change to MyCSP contact centre details

Action required: To:

  • Read and share the following announcement with anyone within your organisation who fits into the above category; and
  • Note the new centralised MyCSP contact details and inform your employees of the change.

Timing: The new contact details will be in operation from 09:00 Monday 15 September.

Detail

MyCSP is consolidating its contact centre details for routine day-to-day administration and the new details will apply from 09:00 Monday 15 September.

The new contact details for employers are:

Telephone: 0300 123 1040
Address: MyCSP, PO Box 2017, Liverpool, L69 2BU
To email us from the internet: contactcentre@mycsp.co.uk
To email us from a Government secure network: contactcentre@mycsp.gse.gov.uk

The new contact details for members (active, deferred and pensioner) are: 

Telephone: 0300 123 6666
Overseas Number: +44 1903 835902
Address: MyCSP, PO Box 2017, Liverpool, L69 2BU
To email us from the internet: contactcentre@mycsp.co.uk
To email us from a Government secure network: contactcentre@mycsp.gse.gov.uk

The scheme website will be updated as of 09:00 Monday 15 September, to reflect these changes.