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MyCSP takes on administration of pensions in payment and deferred member records

The administration of pensions in payment and preserved Civil Service Pensions moved from Capita to MyCSP, with effect from 18 September 2014.

The scheme has written to individual members with pensions in payment or preserved pensions, to let them know about this change.

Please note that the change of administration should not affect payments and members do not need to take any action. Pensioner members will continue to receive their pension in the same way and on the same date.

You should contact MyCSP immediately if you think there are any problems with your pension payments or if the information the scheme holds on you is incorrect.

I am receiving a Civil Service pension:

  • I haven't received a letter / why haven't you told me about the change?

Letters have been sent to pensioner members to confirm that the payroll transformation from Capita to MyCSP has taken place. If you have not received your letter yet, you should do so shortly. In the meantime, you can view a copy here.

Please note that the letters are for information only, you do not need to take any action. The change in administrator does not affect your pension and during this transition period, efforts have been made to ensure that you will be redirected automatically to the appropriate contact if you need to discuss your pension with MyCSP.

  • I am waiting for Capita to respond to my recent communication. Will MyCSP be responding?

Capita has transferred outstanding member queries to MyCSP. MyCSP is investigating and resolving these outstanding cases from Capita and will be in touch with members as soon as possible.

  • Will I still get a P60 sent to me?

Yes, MyCSP will send a P60 to all scheme pensioners annually.

  • Why haven't I received a copy of my payslip in the post?

If you previously received a payslip with every payment, from September 2014 this has changed. Instead, you will only receive a payslip with your payment if your (net) monthly pension amount changes by more than £1.

  • Why can’t I access the online self-service functionality that I had at Capita / when will self-service be back up and running?

This was an additional service offered by Capita, which was used by some pensioner members. As Capita no longer administers the pensioner payroll for the scheme, this service is not available. However, the scheme intends to introduce an enhanced self-service function for all 1.5 million scheme members.

I have a preserved pension:

  • How will this affect me?

The change in administration should not affect your pension and you do not need to take any action.

However, it is important that you tell MyCSP of any changes to your address or other personal information. MyCSP needs to keep your record up to date so that you can be contacted about your preserved Civil Service Pension. You will also need to contact the scheme when you decide to apply for your pension benefits.

  • I am waiting for Capita to respond to my recent communication. Will MyCSP be responding?

Capita has transferred outstanding member queries to MyCSP. MyCSP is investigating and resolving these outstanding cases from Capita and will be in touch with members as soon as possible.

All scheme members can contact the scheme using the new contact details below.

Address: MyCSP, PO Box 2017, Liverpool, L69 2BU

Telephone: 0300 123 6666

From overseas: +44 1903 835902

Email: contactcentre@mycsp.co.uk