9.1.10 At complaint stage, the Scheme Administrator will try to resolve the member’s concerns. You may be asked to provide further information, or directed to take action. These directions are not binding on employers; however it is very likely that if they aren’t completed, the member will submit an IDR Stage 1 application.  

Under the terms of the Participation Agreement, the Stakeholders Charter and the Admission Agreement (applicable for New Fair Deal employers), employers are required to comply with IDR determinations issued by or on behalf of the Scheme Manager. Both Stage 1 and Stage 2 decisions under IDR are therefore binding on the employer.

Published:
5 January 2022
Last updated:
5 January 2022