Are there any deadlines for employers for Internal Dispute Resolution’s (IDR)s?

9.1.12 Employers will have ten working days to respond to a Complaint Request Form during the IDR investigation at both Stage 1 and Stage 2.

If you do not think you will be able to meet this deadline, then you should contact the case handler at the Scheme Administrator (MyCSP) or the Scheme Manager (Cabinet Office) as soon as possible.

In this section

Internal dispute resolution (IDR) procedures
What should I do if a member has a complaint about their pension?
How does the Scheme Administrator (MyCSP) deal with complaints?
What is the internal dispute resolution (IDR) process?
What happens in the Internal Dispute Resolution (IDR) process?
What does the Internal Dispute Resolution (IDR) procedure cover?
Who can appeal under Internal Dispute Resolution (IDR) procedure?
What can the Internal Dispute Resolution (IDR) complaint be about?
What is an employer’s role in the Internal Dispute Resolution (IDR) process?
Are Internal Dispute Resolution (IDR) decisions binding on employers?
What action does an employer need to take after an Internal Dispute Resolution (IDR) decision?
Are there any deadlines for employers for Internal Dispute Resolution’s (IDR)s?
How long does a complaint or Internal Dispute Resolution (IDR) take?
Money and Pensions Service (MAPS)
The Pensions Ombudsman (TPO)
Further information
Forms
Annexes

Was this information helpful?

Yes No

Was this information helpful?

Yes
No

Oh no! What could we be doing better?