9.1.12 Employers will have ten working days to respond to a Complaint Request Form during the IDR investigation at both Stage 1 and Stage 2.

If you do not think you will be able to meet this deadline, then you should contact the case handler at the Scheme Administrator (MyCSP) or the Scheme Manager (Cabinet Office) as soon as possible.

Published:
5 January 2022
Last updated:
5 January 2022