9.1.13 The length of time taken to investigate a complaint or IDR can depend on a number of things, including the subject being complained about or if further investigation or information is required. The Pensions Regulator has said that four months is a reasonable period for completing each stage of the IDR process. However, the Scheme Administrator (MyCSP) aims to complete the investigation within two months from receiving the application. The Scheme Manager (Cabinet Office) may take up to four months at Stage 2. It is therefore important you respond to the Scheme Administrator or the Scheme Manager as soon as possible to avoid any delay.

Published:
5 January 2022
Last updated:
5 January 2022