9.1.5 The IDR process is designed to allow a full investigation to take place, and to give those who are complaining, and those who are being complained about, a chance to give their views. To do this, it’s very likely that the employer will be asked to provide additional information and evidence from the member’s record to support the data provided.

At the first stage the Scheme Administrator (MyCSP) will complete the investigation and provide a written response known as a determination.

If the person complaining does not agree with the first stage determination, they can appeal to the Scheme Manager (Cabinet Office) and ask them to investigate and issue a second stage decision. The member must appeal within six months of the date of the first stage determination.

A flow chart explaining the process can be accessed at Annex A.


5 January 2022
Last updated:
28 January 2022