9.1.4 This is the scheme’s procedure for resolving member disputes. Civil Service Pensions has a two-stage process to ensure that any concerns can be investigated thoroughly and a resolution is achieved that all parties are happy with.

The Pensions Regulator (TPR) has guidance on IDR procedures in their code of practice, which can be accessed here.

Published:
5 January 2022
Last updated:
28 January 2022