What is the internal dispute resolution (IDR) process?

9.1.4 This is the scheme’s procedure for resolving member disputes. Civil Service Pensions has a two-stage process to ensure that any concerns can be investigated thoroughly and a resolution is achieved that all parties are happy with.

The Pensions Regulator (TPR) has guidance on IDR procedures in their code of practice, which can be accessed here.

In this section

Internal dispute resolution (IDR) procedures
What should I do if a member has a complaint about their pension?
How does the Scheme Administrator (MyCSP) deal with complaints?
What is the internal dispute resolution (IDR) process?
What happens in the Internal Dispute Resolution (IDR) process?
What does the Internal Dispute Resolution (IDR) procedure cover?
Who can appeal under Internal Dispute Resolution (IDR) procedure?
What can the Internal Dispute Resolution (IDR) complaint be about?
What is an employer’s role in the Internal Dispute Resolution (IDR) process?
Are Internal Dispute Resolution (IDR) decisions binding on employers?
What action does an employer need to take after an Internal Dispute Resolution (IDR) decision?
Are there any deadlines for employers for Internal Dispute Resolution’s (IDR)s?
How long does a complaint or Internal Dispute Resolution (IDR) take?
Money and Pensions Service (MAPS)
The Pensions Ombudsman (TPO)
Further information
Forms
Annexes

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