Who can appeal under Internal Dispute Resolution (IDR) procedure?
Who can appeal under Internal Dispute Resolution (IDR) procedure?
9.1.7 The person complaining must be someone who has an interest, or believes they have an interest, in the scheme. For example, that could be someone who is:
an active, deferred or pensioner member;
a pension credit member following a pension sharing order;
a widow, widower, civil or nominated partner, or
a dependant of a member who has died or someone claiming to be a death benefit beneficiary.
The person complaining may ask a representative to handle their complaint on their behalf. The member must nominate their representative in writing and the representative must consent to this in writing.
