If you need to contact us

Due to the impact of the coronavirus, we are currently operating an email-only service to respond to employer enquiries. You can send your enquiry to:


If your enquiry isn’t relating to an imminent retirement or pension payment, we’d greatly appreciate if you would search the website where you can find helpful pension information. This will enable us to focus on those members whoses request requires more immediate attention.

For employers wishing to escalate cases for members who:

  • have suffered a bereavement
  • do not have internet access
  • are in financial hardship
  • are awaiting payment

please contact ERMExternalMailbox@mycsp.co.uk.

We’d like to reassure you that the steps we have taken will ensure that we can continue to operate a business-as-usual service as much as possible.

Thank you for your co-operation, it’s very much appreciated.