Pension Tracing

You may be entitled to a Civil Service pension. Follow the steps below to find out. 

Step one

You must first check that the workplace pension you were in was part of the Civil Service pension arrangements. To do this, you can use the free online pension tracing service.

Click ‘Start now’ to begin your search. When asked, select the ‘Workplace pension’ option and enter your former employer’s name or pension scheme into the search.

Pension Tracing Landing Page

Step two

If your former employer’s workplace pension was part of the Civil Service pension arrangements, you’ll need to provide us with the following:

  • your full name (including any other names you have been known by);
  • your date of birth;
  • your National Insurance number; and
  • your ex-employer’s name and when you were employed by them.

You can find our contact details here.

Step three

If we hold a Civil Service pension for you, we will write to you with further details. 

However, if we do not hold a record of your pension, you will need to do the following. 

Contact HM Revenue & Customs (HMRC) who will hold a record of your Civil Service pension benefits. 

If we inform you we do not hold a record of your pension, you will need to do the following. 

1. Contact HM Revenue & Customs (HMRC) who will hold a record of your Civil Service pension benefits.

Telephone: 0300 200 3500
Address: National Insurance Contributions and Employer Office,
HM Revenue & Customs,
BX9 1AN

2. Contact your former employer and ask them to send us your pension information so that we can calculate your benefits. You will need to provide your former employer with any information given to you by HMRC as well as:

  • your full name (including any other names you have been known by);
  • your date of birth;
  • your National Insurance number; and
  • your ex-employer’s name and when you were employed by them.

Your former employer will search their available records and may need to liaise with any third parties to get the information. They should keep you updated during this process.

Once your former employer provides us with your pension information, we will assess your potential benefits and write to you.