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Contact Centre waiting times: Update

The scheme’s contact centre is currently experiencing a very high number of telephone calls, which means that waiting times are longer than desired.

We are aware this is an ongoing issue and are continuing to pursue this as a matter of urgency.

Engineers are also working to resolve some intermittent telephony problems that are affecting overseas callers and causing some other calls to be lost or cut off.

If you are a Scheme member you may find the answer to your query on our website. Please check the Members section and the Frequently Asked Questions (FAQs) under Helpful Links.

Apologies for any inconvenience – normal service will be resumed as soon as possible.