If you're accessing the Employer Portal for the first time, you'll need to register your account before you can sign in.

If you've forgotten your login details or have been asked to register again following a system update, you can complete the registration process or securely reset your account online.

Once you've completed registration or reset your details, please allow a short time for your account to activate before signing in.

If you're having trouble logging in, it's usually because your account hasn't been fully registered, your login details are incorrect or your identity verification hasn't been completed.

Check that you're using your registered work email address and have completed each step of the registration process.

If you've attempted to log in several times without success, your account may become temporarily locked to help keep it secure.

Accounts may become temporarily locked following multiple unsuccessful sign in attempts or where additional security checks are required.

This is a normal security measure designed to protect your organisation's information and your Employer Portal account.

In most cases you'll be able to regain access by following the on-screen guidance. If you're unable to unlock your account, Employer Support will be able to help.

The Employer Portal provides access to a growing range of online services designed to make pension administration simpler and more efficient.

Depending on your employer role and permissions, you may be able to submit requests, manage employer administration tasks, upload documents securely, and communicate with the Scheme Administrator through secure messaging.

Using these online services is often quicker than contacting us directly and helps us process requests more efficiently.

Services within the Employer Portal are organised into clear sections, making it easier to find the information or task you're looking for.

If you're new to the Portal, take a few moments to explore the available services and guidance. Once you've used it a few times, navigating between services becomes quick and straightforward.

Access to Employer Portal services is based on your employer role.

This means you may not see every service available within the Portal. Your Employer Administrator controls which services individual users can access.

If you believe you need access to an additional service, please speak to your Employer Administrator before contacting Employer Support.

Some Employer Portal services are only available to users with the appropriate permissions.

If a service isn't available to you, it doesn't necessarily mean there's a fault with your account. Your Employer Administrator may need to update your access.

Requests submitted through the Employer Portal are processed as quickly as possible.

There's no need to submit the same request more than once. Where available, you can track the progress of your request through the Employer Portal.

The Employer Portal and supporting website content includes a growing range of digital services to support employers.

• Complete employer administration tasks

• Access guidance and support resources

• Use digital tools and calculators where available

New services will continue to be introduced as the Employer Portal evolves.

To help keep your organisation's information secure, the Employer Portal uses identity verification and other security measures during registration and sign in.

For the best experience, we recommend using a supported web browser and keeping it up to date.

If you're experiencing technical issues, you can find troubleshooting guidance before contacting Employer Support.

If you've tried the guidance above and still need support, Employer Support is here to help.

Before contacting us, it's useful to have your employer details available and to check whether your query can be resolved through the Employer Portal, as this is often the quickest option.

If you do need to get in touch, we'll make sure you're directed to the right team.