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LIVE Civil Service Pension Scheme Task Force Update We are experiencing intermittent issues with One Time Passwords (OTPs) being received to mobiles and emails. Please continue to attempt registration, there is no need to contact us Quotes update: All outstanding retirement quotes will be issued to members by the end of June. Please see our Quotes Hub for information and support. Please note we cannot escalate any quotes in advance of the end of June whilst we work through this distribution.

Employer Knowledge Article

​​​Statements Of Work: New process map

We’ve created a process map to guide you through the Statements Of Work (SOW) process from 1 December. 
As an employer, shared service or payroll provider it shows: 

  • The process from form submission and sign off to completing the work
  • What communication to expect from us
  • The checkpoints in the process to determine queries/progress
  • What we expect from you and what you can expect from us. 

Read the SOW process map. Alongside this process map, it may be useful to refer to the sample SOW template. 

SOW forms submitted will be acknowledged within five working days.