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Cookie Policy
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Cookie Policy

We are committed to ensuring that your Personal Data is protected. This Cookie Policy explains how we use the information we collect about you by our use of cookies, and the purpose for which we use them.

At any time, you can manage cookie settings in order to give or withdraw your consent to non essential cookies.

When you first visit our Site, a cookie banner will appear allowing you to accept or reject non-essential cookies. This banner helps us comply with GDPR/UK GDPR consent requirements.

You may also revisit your cookie preferences at any time using the “Cookie Settings” link available in the footer of the Site (if implemented). Please note that Power Pages does not provide a built-in consent management tool, and this functionality has been custom developed or integrated using third-party tools.

Information about our use of cookies and other information gathering technologies

Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site. It also allows us to improve our Site.

Cookies are small text files that are placed on your computer by websites that you visit. Cookies contain information that is transferred to your computer’s hard drive. They are widely used in order to make websites work, or work more efficiently (such as recalling your preferences), as well as to provide information to the owners of the website, which helps to improve the user experience of the website.

To learn more about cookies, including how to manage them and how they affect your online activities, please visit www.allaboutcookies.org. You can also learn how to control cookies on different browsers at www.aboutcookies.org/how-to-control-cookies/, or if you want to know how to delete cookies, visit www.aboutcookies.org/how-to-delete-cookies/.

To opt out of being tracked by Google Analytics across all websites, you can visit http://tools.google.com/dlpage/gaoptout. The Internet Advertising Bureau website (Your Online Choices) which you can visit at www.youronlinechoices.com/uk/ allows you to install opt-out cookies across different advertising networks. New technologies such as Mozilla's Do Not Track (www.mozilla.org/en-GB/firefox/dnt/) allow you to tell websites not to track you.

However, blocking cookies may on occasion reduce the functionality of a website or prevent access, depending on the browser options which are selected.

Our Site uses both essential and non-essential cookies. Essential cookies (such as those used for authentication or session management) are required for the operation of the Site and do not require user consent.

Non-essential cookies, such as those used for analytics or chat support, will only be activated after you have provided explicit consent.

None of the cookies our Site uses are harmful or will track anything you do away from our Site.

We use the following types of cookies:

  • Strictly necessary cookies

    These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

  • Analytical/performance cookies

    They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

  • Functional cookies

    These cookies support additional functionality such as the online chatbot. Functional cookies also allow you to choose whether the website is allowed to store cookies in your browser.

The table below explains the specific cookies we use for the operation of our Site and why:

Cookie type Cookie name Purpose Lifespan
Strictly necessary cookies Sid* This is a session cookie which holds the members session information while they go through the Site. When the browsing session ends
Strictly necessary cookies displayCookieConsent This cookie is used to notify you that the Site is storing cookies in your browser. 90 days
Strictly necessary cookies BNES_* This cookie is used for the management of the Site's security. When the browsing session ends
Strictly necessary cookies Incap_* This cookie is used to maintain your session When the browsing session ends
Strictly necessary cookies Visid_* This cookie is used to identify the session with your device. 1 year
Functional Cookies LPSID-* This cookie is used for the online chatbot functionality. This cookie is the unique visitor identifier. When the browsing session ends
Functional Cookies LPVID This cookie is used for the online chatbot functionality. This cookie is used to give a unique visitor identifier. When the browsing session ends
Functional Cookies AllowCookies This cookie is used to control whether you allow the website to store cookies in your browser. 90 days
Strictly Necessary Cookies ARRAffinity Ensures user session stickiness to the same server instance. Session
Strictly Necessary Cookies ASP.NET_SessionId Maintains anonymized user session data. Session
Strictly Necessary Cookies ai_user Used by Microsoft Application Insights for telemetry tracking. 1 year
Strictly Necessary Cookies ai_session Tracks user session for telemetry and performance monitoring. 30 minutes

Third party cookies

We use a number of suppliers which set cookies through our Site in order to deliver the services they provide

The table below explains the third party cookies we use for the operation of our Site and why:

Cookies type Cookies name Purpose Lifespan
Google Analytics _gat_globalTracker These cookies are used to collect information about how visitors use our Site. We use the information to compile reports and to help us improve the Site. The cookies collect information in an anonymous form, including the number of visitors to the Site, how and where the visitor has accessed the Site from, and the pages they have visited. When the browsing session ends
_gat When the browsing session ends
_ga 2 years
_gid 1 day

Please note other websites to which our Site may be linked, may also make use of their own cookies, over which we have no control.

session storage property

The read-only sessionStorage property accesses a session Storage object for the current origin. sessionStorage is similar to localStorage; the difference is that while data in localStorage doesn't expire, data in sessionStorage is cleared when the page session ends.

  • Whenever a document is loaded in a particular tab in the browser, a unique page session gets created and assigned to that particular tab. That page session is valid only for that particular tab.

  • A page session lasts as long as the tab or the browser is open, and survives over page reloads and restores.

  • Opening a page in a new tab or window creates a new session with the value of the top-level browsing context, which differs from how session cookies work.

  • Opening multiple tabs/windows with the same URL creates sessionStorage for each tab/window.

  • Duplicating a tab copies the tab's sessionStorage into the new tab.

  • Closing a tab/window ends the session and clears objects in sessionStorage.

Data stored in sessionStorage is specific to the protocol of the page. In particular, data stored by a script on a site accessed with HTTP (e.g, http://example.com/) is put in a different sessionStorage object from the same site accessed with HTTP (e.g. https://example.com/).

The keys and the values are always in the UTF-16 string format, which uses two bytes per character. As with objects, integer keys are automatically converted to strings

Source: https://developer.mozilla.org/en-US/docs/Web/API/Window/sessionStorage

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Manage Cookie Settings

This page allows you to manage your cookie consent. Choosing no will restrict cookies to strictly necessary. Choosing yes will allow strictly necessary and functional cookies to be active.

Once you have made your choice it will be saved when you navigate away.

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