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LIVE Civil Service Pension Scheme Task Force Update We are experiencing intermittent issues with One Time Passwords (OTPs) being received to mobiles and emails. Please continue to attempt registration, there is no need to contact us Quotes update: All outstanding retirement quotes will be issued to members by the end of June. Please see our Quotes Hub for information and support. Please note we cannot escalate any quotes in advance of the end of June whilst we work through this distribution.

Member Knowledge Article

Annual Benefit Statements update

In November, we advised active members (in the Autumn Pension News) that not all Annual Benefit Statements (ABS) would be available following the migration to the new portal. We now have an update:

  • If you are, or have been, an active member, up to six years (2019–2025) of ABS will be made available following migration to the new portal.

  • If you are affected by remedy, two years (2024 and 2025) of statements will be made available following migration to the new portal.

While these documents are currently not available for members to access, we are working to make them available online as soon as possible. We will provide further updates when required. 

If you need an ABS before they become available on the portal, please use our contact us form to make a request.

Learn more: www.civilservicepensionscheme.org.uk/abs

 

Date Published: 3 December 2025