Tell us someone has died

If a Civil Service Pension Scheme member has died, please let us know as soon as you feel able.

​Their loved ones may be entitled to benefits, which could include a:

  • death benefit lump sum
  • widow's or widower's, child's, partner's or civil partner's pension
  • widow's or Widower's Pension Scheme (WPS) refund
  • payment of any pension that was due to be paid when the member died (also called residual pension)

Anyone can notify us, including a spouse, partner, family member, executor, solicitor or someone acting on behalf of the family. 

​You do not need to have all the information straight away.​

How to Claim Death Benefits guide

How to notify us

If the member was receiving a pension when they died, please contact us as soon as possible to help prevent any overpayments.

You can:

  • Complete our online bereavement notification form

  • Contact us using our online contact form

  • Call our bereavement team on 0300 123 6666

Information we may ask for

If available, please provide:

  • Full name

  • Date of birth

  • National Insurance Number

  • Date of death

  • Last known address

  • Details of the next of kin or executor

If you don't have all this information, please don't worry. We'll help you through the process.

What happens next?

Once we've been notified, we'll:

  • Update the member's pension record

  • Review whether any benefits may be payable

  • Identify any beneficiaries or dependants

  • Explain the next steps

  • Provide any forms or supporting information required

Every case is different. Some can be completed quickly, while others require additional checks depending on the member's circumstances.

Documents and evidence

Find out what documents may be required to confirm entitlement.

View document requirements

​​Frequently asked questions

Read answers to common bereavement questions.

​Read FAQs

    Step by step guide to claiming death benefits

    ​1 - Register a death

    To tell us someone has died, please fill out the 'Death notification' form.

    ​​Please note: if the member was receiving a pension at the time of their death, please tell us as soon as possible to prevent us from overpaying their pension. If we do need to reclaim overpayments from their estate, this will not impact on payments of dependant pension benefits, or delay any dependant benefit claim where we have received a valid claim form. 

    Death notification form

    2 - Claim forms

    Once we have been informed of the member's death, any pension payments that were being made to the member will cease.

    We'll then invite you to apply for a dependent pension, which may include a Widow(er)'s*, Partner's, or Dependent Child's pension. We'll do this by posting out the relevant claim forms to the personal representative and anyone entitled to dependant's benefits.

    Alternatively, you can complete and return a Dependant Pension Claim form with any supporting documents requested in the form.

    You may also be entitled to a:

    • death benefit lump sum
    • widow's or widower's (WPS) refund
    • any pension payment that was due to be paid when the member died, known as Residual Pension.

    Complete and return a Death Benefit: One-Off Payments form with any supporting documents requested in the form.

    ​​*Please note: if the member had service in classic, you may be eligible to receive any short-term increase (sometimes referred to as a 91-day uplift).  This will be calculated as part of your benefits under the Widow(er)'s Pension, if you're eligible. Find out more in our downloadable guide on How to Claim Death Benefits.

    3 - Complete and return forms

    Complete the forms and send them back to us with the documents requested on the form.

    4 - Review of forms and records

    We will review your forms and if we need any more information to proceed, we will contact the relevant person.

    5 - Payment

    Once we receive any outstanding information, we will calculate and pay any benefits due. This usually takes around 10 days to finalise.

    Claiming a widow's, widower's or civil partner's pension

    ​If a Civil Service pension member dies, we may pay a pension to their surviving widow, widower or civil partner. This will be paid for life unless the member was in the classic pension scheme and the surviving widow, widower or civil partner re-marries or enters into a new partnership or civil partnership. The pension would then stop.

    The amount of pension will depend on which pension scheme the member was in when they died. Find more information in the relevant pension scheme guide.

    A child's pension

    We will pay a pension to a child who was financially dependent on a pension scheme member when they died. The age a child’s pension will usually stop once the child is 17 or 18, depending on which pension scheme the member was in. Read the scheme guides for more information.

    A child’s pension may be paid until 23 if they are in education or vocational training. If they are physically or mentally impaired and, in the opinion of the Scheme Medical Adviser (SMA), their impairment is permanent, the pension will be paid for life.

    This could be the member's:

    • natural child
    • adopted child
    • any other child who was receiving financial support from the member at the time of their death.

    We will pay a child's pension if the child is either:

    • under 17 (if the member was in classic) or under 18 (if the member was in classic plus, premium, nuvos or alpha)
    • aged between 17 and 23 (if the member was in classic) or 18 and 23 (if the member was in classic plus, premium, nuvos or alpha) and in full-time education or vocational training
    • unable to work because of a permanent physical or mental impairment.

    If more than 1 child meets the criteria, we will split the pension equally between them.

    ​Dependant Pension Claim Form

    A partner's pension

    You may be able to apply for a partner’s pension if you were living together in an exclusive, committed, long-term relationship with a member of:

    • classic plus
    • premium
    • nuvos

    You cannot claim a partner's pension if there is a legal reason you couldn't marry or enter a civil partnership with the member. For example, if one of you was married or in a civil partnership with someone else. You will also need to provide evidence that you were either financially dependent on the member or you and the member were financially interdependent.

    ​Dependant Pension Claim Form

    Death benefit lump sum

    A death benefit lump sum may be paid if:

    • a member dies while in service
    • a member dies after leaving service, but before claiming their pension
    • a member of the classic pension scheme dies within 2 years of fully retiring
    • a member of the classic plus, premium, nuvos, or alpha pension scheme dies within 5 years of fully retiring.

    Death Benefit Claim Form One Off Payment

    A widow's or widower's (WPS) refund

    Members of the classic or classic plus pension schemes will have paid widow’s or widower’s pension scheme (WPS) contributions for some or all of their working life.

    We may refund these contributions if the member was:

    • in service or had left service but had not claimed their pension when they died
    • was unmarried, divorced, or widowed whilst they worked for the Civil Service and remained so until they died.

    Death Benefit Claim Form One Off Payment

    Residual pension 

    As we pay pensions monthly, a pensioner may die before we can pay them their next pension payment. If this happens, we will pay any pension due to the member, to their personal representative.

    If we paid the member’s pension after they died, there may be money owed to the scheme from the pensioner’s estate.

    Death Benefit Claim Form One Off Payment

    Tax on Death benefits

    You may have to pay tax on death benefits under certain circumstances.