Civil Service Pensions Scheme
Quote hub

Use this hub to find clear answers about your pension quote. Most questions are covered below and can be resolved without contacting us.

Checking here first will save you time and helps us focus on processing pensions and getting them into payment as quickly as possible.

​Your pension quote

What your pension quote is and what information it’s based on.

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Your figures explained

Common reasons your figures may differ from expectations, estimates, or previous information - and when this is normal.

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​​Your retirement options and decisions

An explanation of your retirement options, what the choices mean, and what to consider before making a decision.

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Next steps and sending your forms

The steps to take after reading your quote and how to return your forms.

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Timescales and payments

What happens after you return your forms, how they are processed, expected timescales, and when payments start.

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If something is wrong

What to do if you think there’s an error and how to raise any issues correctly.

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Further help and support on your quote

When to contact us, urgent situations including hardship or bereavement, and where to get further support.

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