What shall I do if my personal information is wrong when I get my retirement quotation?
Please get in touch with Civil Service Pensions using the 'contact us' facility either through the website, through the portal or telephone 0300 123 6666.
Do I have to request a retirement quote to get an idea of what my benefits would be?
Your 2024/25 Annual Benefits Statement will be loaded onto the portal by the end of March 2026, and you will be able to view it.
How is my retirement quotation calculated?
We'll check your records and calculate your pension amount. We may need to contact you or your employer for more information. More information is on the Civil Service Pensions website.
Why are the figures in my quotation so different from screenshots I took from the MyCSP modeller?
The Civil Service Pensions (MyCSP) modeller allows members to project future retirement benefits, including pension and lump sum options. This is an indication of future pension benefits only and should be used alongside your Annual Benefits Statement (ABS).
I submitted my notice of retirement 2 months ago. Will I receive my quotation soon?
We expect it to take 3 to 4 months to clear the outstanding quotation queue. In the coming weeks, we will start to post on the Scheme website how many quotations have been processed. We will also include that in the fortnightly update, the next update on 26 March.
Will my retirement quote include my McCloud (2015 Remedy) choice?
Yes, your quotation will include your 2015 Remedy choice.
If I change my retirement date, does my position in the queue change?
Yes, as quotations are worked in order of the planned retirement date. Changing your retirement date means a recalculation of your benefits, including any additional data amendments.
I requested a pension quotation before 1 December 2025. What do I need to do?
The Scheme Administrator will write to you by 10 April 2026. You will be contacted via the portal, if you are registered, or if not then via your postal address. The Scheme Administrator will check if you are planning to progress, if your circumstances remain unchanged and gather any further information they require to progress your quote.
If the Scheme Administrator doesn’t hear from you within two months after they have written to you, your case will be closed, and you will need to make a new request if you need a quote. Please respond as quickly as possible.
We know that there are a number of members with multiple periods of service who have not been able to register on the portal so far. The Scheme Administrator is aware of this issue and will continue to work to resolve the portal issue while communicating by phone or post to any impacted member.
Track my case functionality will be introduced onto the portal by 31 March 2026 which will allow members to understand the status of their case.
When should I submit a retirement request in order to be confident of leaving at date X?
It normally takes up to four months from the point of application for a pension quote to a pension being in payment. This timeframe includes 2 months, which is usually the time you might take to make your pension choices and therefore is personal to your situation and could be shorter than that.
When we are operating within normal service standards, if your paperwork is returned at least 10 days prior to your retirement date, then any lump sum due would be expected to be paid the next working day after your retirement date, with your pension coming into payment a month later. In the current circumstances, where the paperwork will be returned after your retirement date, then the lump sum due would be expected to be paid within 10 days of receipt, and the pension would be paid a month later.
As an example, if you asked to retire in March 2026 and then receive your quotation late in May 2026, and take the usual length of time to review your options, you will receive your payments in August 2026, including the back payments of monthly pension from March to August 2026. If you return your signed paperwork faster than 2 months, then you will receive your payments earlier than August in this example.
After normal service is restored at the end of June 2026, what is the earliest I can hope to retire?
Based on historical trends, it takes four months from the date of requesting a pension quotation to the date of retirement. If you request a pension quotation in July 2026, you will be able to retire at the end of November 2026 with your quotation and pension being processed on time.
