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LIVE Civil Service Pension Scheme Task Force Update We are experiencing intermittent issues with One Time Passwords (OTPs) being received to mobiles and emails. Please continue to attempt registration, there is no need to contact us Quotes update: All outstanding retirement quotes will be issued to members by the end of June. Please see our Quotes Hub for information and support. Please note we cannot escalate any quotes in advance of the end of June whilst we work through this distribution.

Member Knowledge Article

Annual Benefit Statements

We are aware of an issue that occurred on the Civil Service Pensions Scheme (CSPS) member portal for around 35 minutes on 30 March 2026, affecting the accuracy of a small number of Annual Benefit Statements (ABS) generated in this period. 138 members either received personal ABS data belonging to other members and/or had their personal data seen by other members.

All impacted members will be written to by 9am on 3 April 2026 via secure message. If you have not received correspondence from us, your data was not impacted in any way.

This was identified quickly, ABS functionality was immediately suspended, and a full investigation undertaken.

Whilst we fix the underlying cause of this issue, ABS request functionality on the portal remains offline.

We sincerely apologise for this issue and any concerns you may have. We take the protection of members’ personal data extremely seriously.

 

Date updated: 2 April 2026