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LIVE Civil Service Pension Scheme Task Force Update This is a new service - your feedback will help us to improve it. If this is your first time accessing the member portal since 25 November, you will need to create a new account. Once you have completed the registration process, please wait 15 minutes before logging in to ensure your account has been fully activated. Thank you for your patience.

Member Knowledge Article

Annual Benefit Statements

We are aware of an issue that occurred on the Civil Service Pensions Scheme (CSPS) member portal for around 35 minutes on 30 March 2026, affecting the accuracy of a small number of Annual Benefit Statements (ABS) generated in this period. 138 members either received personal ABS data belonging to other members and/or had their personal data seen by other members.

All impacted members will be written to by 9am on 3 April 2026 via secure message. If you have not received correspondence from us, your data was not impacted in any way.

This was identified quickly, ABS functionality was immediately suspended, and a full investigation undertaken.

Whilst we fix the underlying cause of this issue, ABS request functionality on the portal remains offline.

We sincerely apologise for this issue and any concerns you may have. We take the protection of members’ personal data extremely seriously.

 

Date updated: 2 April 2026