Published: 19 May 2026
Last Updated: 19 May 2026
Do I need to return my quote pack by a deadline?
No, there is no set deadline for returning your quote pack.
Once you’ve made your decision and completed your forms, returning them promptly will help us process your case and put your pension into payment sooner.
Do I need to return all forms at once, or can I send them in stages?
To put your pension into payment, we need to receive all the required forms and information.
If forms are missing or incomplete, this may delay processing your pension.
Please use the checklist in your quote pack to make sure you return everything needed at the same time.
Where do I return my quotation pack and forms?
Post your completed forms to: Civil Service Pension Scheme, PO Box 713, Darlington, DL1 9JZ
Or you can upload forms online through your secure online member account.
Who can use the online member account to submit their forms?
All members who have received a pension quote can submit their forms online through their member account. If you do not already have an account, see how you can create one Registration Process.
If you are unable to use online services, you can return your forms using the other options provided in your quote pack.
What formats are accepted for submitting forms on the online member account?
Documents can be uploaded in PDF or JPEG format. The upload limited is 10MB.
Make sure your files are clear, readable and complete to avoid delays in processing your case.
Will I get confirmation after I return my quote?
You will not receive confirmation that your forms have been received.
Once your case has been processed, you will receive a finalisation letter confirming that your pension has been put into payment. This will include:
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your monthly pension payment
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any arrears (if applicable)
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when any lump sum payment (if eligible) will be paid
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how any pension earmarking/pension sharing order is applied (for example after divorce)
You will receive your finalisation letter around four to five weeks after you submitted your completed form.
What if I made an error on my returned forms?
If you realise you’ve made a mistake, contact us as soon as possible using the secure mailbox in your online account. This is the quickest way for us to review your case.
If your case has not yet been processed, we may be able to make changes before your pension is put into payment. See how to create an online account: Registration Process.
What happens if I return an incomplete form?
If your form is incomplete or missing information, we’ll contact you to let you know what’s needed.
This may delay your claim being processed, so it’s important you check your form carefully before returning it.
What happens if I return my forms and then change my mind before my pension is processed?
If you change your mind, contact us as soon as possible using the secure mailbox in your online account. See how to create an online account: Registration Process.
If your pension has not yet been processed, we may be able to update your choices.
Once your pension has been put into payment, your decision cannot be changed.
