Published: 19 May 2026
Last Updated: 19 May 2026
I think my reckonable service is wrong - what should I do?
Reckonable service is the total time you have built up in the pension scheme, usually measured in years and days. It includes any Added Years and transferred‑in service but does not include periods such as unpaid leave.
The Civil Service Pension Scheme holds the pension record used to calculate your benefits, based on information provided by your employer or employers.
If you think something is wrong, contact the Civil Service Pension Scheme using the secure inbox in your online account. We will review your case and, where needed, work with your employer(s) to confirm and update your service record.
I think there is a mistake in my quote - what do I do?
Before contacting us, please check the FAQs on this page, as you may find the answer here.
If you still believe there is an error, contact us using the secure mailbox in your online account. This is the quickest way to alert us.
See how to create an online account: Registration Process
If you cannot create an account, or use our online service, then see our other Contact Us options to get in touch.
What if the figures in my finalisation letter look very different to my quote?
Small differences are normal and may be due to updated salary information or other adjustments made during processing.
If the difference is significant and would have affected the choices you made, contact us using the secure mailbox in your online account. Please select ‘Pension query’ so your enquiry can be reviewed by the correct team. See how to create an online account: Registration Process
