Published: 19 May 2026
Last Updated: 19 May 2026
If you need help?
Before contacting us, make sure you have checked the FAQs on this page, as most common questions are answered here.
If you still need support, please provide:
Online (quickest option)
Sign in to your account and use the secure mailbox. See how to create an online account: Registration Process
Phone
0300 123 6666 (please note that waiting times may be longer due to high call volumes)
Post
Civil Service Pensions
PO Box 713
Darlington
DL1 9JZ
What should I do if I need my quote urgently?
You can contact us using the secure mailbox in your online account. See how to create an online account: Registration Process
If you are experiencing financial hardship, please see the FAQs on financial hardship.
Should I get financial advice before making my retirement choices?
Your retirement decisions are permanent and cannot be changed once your pension has been put into payment.
We strongly encourage you to take time to consider your options carefully before signing and returning your forms.
If you would like independent financial advice, visit the MoneyHelper website to find a regulated financial adviser.
What if I can’t use online services or the member portal?
We understand that not everyone is able to use online services.
If you cannot access or use your online account, you can contact us by phone on 0300 123 6666.
Please be aware that wait times may be longer at the moment due to high call volumes.
If you have someone who supports you, they may be able to help you use online services or access your account on your behalf.
What should I do if I am experiencing financial hardship while waiting for my pension?
If you’re experiencing financial hardship, please contact us as soon as possible. Let us know that you’re experiencing financial difficulty and we will take this into account.
You can contact us using 0300 123 6666 (please note that waiting times may be longer due to high call volumes).
What happens to my pension if I die before it is put in payment?
If you die before you pension is put in payment, benefits may still be payable depending on your circumstances. This could include a lump sum, a pension for a spouse or partner, or a combination of both. Children may also be entitled to a pension.
More information can be found here: Benefits for your family and loved ones
How do I make a complaint
If you’re unhappy with the service you received, you can make a complaint using our complaints process.
This will guide you through how to raise your complaint and what will happen next.Please see Complaints for full details.
