8.1.17 The purpose of performance measures is to help you to improve the timeliness and quality of monthly data submissions by clearly outlining what the Scheme Administrator expects of you. It also gives you information on how you are performing.

8.1.18 The performance measures and targets are as follows:

Timeliness:

  • Submit a single interface file per month, no more than two days before or after your agreed submission date. 
  • If you are advised of DVFs in your data, submission of a Data Validation Report return ahead of your next interface. 

Quality: 

  • No more than 2% or 100 data errors in your initial interface submission reducing errors to 1% in 2019 and 0.5% in 2020.
  • If you are advised of DVFs in your data, submission of a single completed Data Validation Report return. 

8.1.19 The Scheme Administrator will monitor your performance against the measures and targets. Where you are unable to meet these targets, the Scheme Administrator will offer guidance and support, and if necessary, work with you to create a plan to improve your performance. However, further escalation through the Scheme Manager (Cabinet Office) may be required where performance does not improve. If you are concerned that you will not be able to meet the new performance targets and measures, please contact your Interface Analyst or Employer Relationship Manager.

Published:
5 January 2022
Last updated:
5 January 2022