Sections 50, 50A and 50B of the Pensions Act 1995 (as inserted by the Pensions Act 2004) and the Occupational Pension Schemes...
A member may approach you if they are unhappy about something to do with their pension. If it is not a straightforward...
If a member speaks to the Scheme Administrator and raises a concern, but doesn’t yet...
This is the scheme’s procedure for resolving member disputes.
The IDR process is designed to allow a full investigation to take place, and to give those who are...
The IDR procedure covers any disagreement under the Civil Service pension arrangements...
The person complaining must be someone who has an interest, or believes they have an interest...
There are no set definitions that limit what an IDR can be about, and there is no exhaustive list. Broadly speaking...
Your role in the IDR process is crucial to ensure the investigation is fair...
At complaint stage, the Scheme Administrator will try to resolve the member’s concerns...
Regardless of whether the complaint is upheld, upheld in part, or not upheld...
Employers will have ten working days to respond to a Complaint Request Form during...
The length of time taken to investigate a complaint or IDR can depend on a number of things, including...
If members have general requests for information or guidance...
If the member is unhappy with the response they receive at Stage 2 of the...
There is also information in the member’s section...