Guide to Registering for the Pension Portal

You need two pieces of information to create a Pension Portal account:

1. Registration Code: an eight-digit code containing both numbers and letters.
2. Personal Identification Code: an eight-digit code containing only numbers.

Where to find the Registration Code

• On your employer’s intranet
• By contacting your pension lead, HR team or Shared Service Centre
• In your ‘Pension news’ newsletter (sent to you by post between 26 February and 26 March 2021).

Where to find your Personal Identification Code

It’s in the top-right hand corner of your Annual Benefit Statement and appears as ‘Our Ref’.

It's also in the top-right hand corner of any letters you may have received from Civil Service Pensions and appears as ‘Member No.’

Go to the Pension Portal registration page and enter your Registration Code and Personal Identification Code.

You’ll then be asked to provide the following information:

• National Insurance number
• Date of birth
• Retirement date (if you’re a pensioner)

Enter your date of birth as DD/MM/YYYY. For example, if you were born on 7 June 1960, you should put 07/06/1960.

Choose a memorable username and password as you will need them every time you log into the Pension Portal.

Your username must:

• contain between 5 and 32 characters
• contain no spaces
• contain no special characters (anything on a keyboard that is not a number or a letter)

Your password must:

• be least eight characters long
• contain at least one uppercase letter
• contain at least one lowercase letter
• contain at least one number
• contain at least one of these special characters: # & @ % $
• contain no spaces

Enter the email address you’d like us to send your account activation link to. You can amend your personal details in the future using the ‘Your Account’ section of the ‘Your Pension Benefits Dashboard’, once you've registered for the Pension Portal.

• We recommend using a personal email account in case you move organisation or leave the Civil Service.
• GSI email address cannot be used.

You’ll need to choose some security questions just in case you ever need to reset your password. Select three questions from the drop-down list provided.

Click the 'Complete Registration’ button.

We’ll send a verification link to the address you entered in Step 4. You should receive this in two or three minutes. Once you receive the email, click the activation link to complete your registration.

Emails about the Pension Portal come from mssmail@mycsp.co.uk.

If you don’t receive your activation email:

• Check your junk mail for emails from mssmail@mycsp.co.uk
• Select ‘allow sender’ or mark emails from that address as ‘not junk’
• Click the link to verify your email address

You can now log in and start using the Pension Portal.