Guide to Registering for the Pension Portal
Step by step guide to registering for the Pension Portal
Step by step guide to registering for the Pension Portal
Individuals who are looking to register for the Pension Portal for the first time who are:
If you have an unclaimed Civil Service pension or you’re a member of the partnership pension account, you’re currently unable to use the Pension Portal.
You need two pieces of information to create a Pension Portal account:
It’s in the top-right hand corner of your Annual Benefit Statement and appears as ‘Our Ref’.
It's also in the top-right hand corner of any letters you may have received from Civil Service Pensions and appears as ‘Member No.’
Go to the Pension Portal registration page and enter your Registration Code and Personal Identification Code.
You’ll then be asked to provide the following information:
Enter your date of birth as DD/MM/YYYY. For example, if you were born on 7 June 1960, you should put 07/06/1960.
Choose a memorable username and password as you will need them every time you log into the Pension Portal.
Your username must:
Your password must:
Enter the email address you’d like us to send your account activation link to. You can amend your personal details in the future using the ‘Your Account’ section of the ‘Your Pension Benefits Dashboard’, once you've registered for the Pension Portal.
You’ll need to choose some security questions just in case you ever need to reset your password. Select three questions from the drop-down list provided.
Click the 'Complete Registration’ button.
We’ll send a verification link to the address you entered in Step 4. You should receive this in two or three minutes. Once you receive the email, click the activation link to complete your registration.
Emails about the Pension Portal come from mssmail@mycsp.co.uk.
If you don’t receive your activation email:
You can now log in and start using the Pension Portal.
If you’ve been unable to register – it might be because you already have an account on the portal. You can check and regain access with these steps:
If you’ve followed the guidance above but you’re still having trouble registering or logging in, please email us at portal@mycsp.co.uk with the following information:
In the Pension Portal you’ll be able to see your last three Annual Benefit Statements (ABS).
Your 2019, 2020 and 2021 statements are available to view now.
Your 2022 ABS will be loaded to the Pension Portal later in 2022.
If you need help understanding your ABS please email ABSqueries@mycsp.co.uk