Contact us - Civil Service Pension Scheme

General enquiries

For to help us answer your enquiries, please enter a keyword relating to your query in the subject of your email. Examples include:

‘Retirement’ for queries about the retirement process.
‘Personal Details Form’ if returning a claim form for either a pension or refund.
‘Transfer’ for queries about a transfer in or out.
‘Death’ for queries about dependant/beneficiary benefits.
‘Record Update’ to update your address, name, marital status, bank details.
‘Leaver’ for resignation, dismissal or refund queries.
'Query' for all general requests.

Email

To answer queries we need proof of your identity. So we can answer your query quickly, when you email us please provide two additional pieces of personal information for security along with your National Insurance number and/or member number (this can be found on your Annual Benefit Statement called ‘Our Ref’).

Check the personal information we can accept

General Enquiries
contactcentre@mycsp.co.uk

Annual Benefit Statements (ABS)
absqueries@mycsp.co.uk

Pension Saving Statements
pss@mycsp.co.uk

Pension Portal technical help
portal@mycsp.co.uk

Telephone

Our phone lines are open Monday - Friday, 9am - 5pm, excluding Bank Holidays.

General enquiries
0300 123 6666

Calling from overseas
+44 1903 835902

Pension Portal queries
+44 300 790 05902

At peak times you may experience a longer wait time before we answer your call

Monday	9am - 5pm	Peak time
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm	Quietest time

Post

Civil Service Pensions
PO Box 2017
Liverpool
L69 2BU

Help registering for the Pension Portal

Get step-by-step guidance on how to register in our guide or contact us

Email: portal@mycsp.co.uk

Call: 0300 790 0590

Step by step guide

Complaints

At Civil Service Pensions we make every effort to get things right first time. If there is a problem, please let us know. We will do our best to fix things quickly.

How to complain