For to help us answer your enquiries, please enter a keyword relating to your query in the subject of your email. Examples include:
To answer queries we need proof of your identity. So we can answer your query quickly, when you email us please provide two additional pieces of personal information for security along with your National Insurance number and/or member number (this can be found on your Annual Benefit Statement called ‘Our Ref’).
At peak times you may experience a longer wait time before we answer your call
|Monday||9am - 5pm||Peak time|
|Tuesday||9am - 5pm|
|Wednesday||9am - 5pm|
|Thursday||9am - 5pm|
|Friday||9am - 5pm||Quietest time|