General enquiries

For to help us answer your enquiries, please enter a keyword relating to your query in the subject of your email. Examples include:

  • ‘Retirement’ for queries about the retirement process.
  • ‘Personal Details Form’ if returning a claim form for either a pension or refund.
  • ‘Transfer’ for queries about a transfer in or out.
  • ‘Death’ for queries about dependant/beneficiary benefits.
  • ‘Record Update’ to update your address, name, marital status, bank details.
  • ‘Leaver’ for resignation, dismissal or refund queries.
  • 'Query' for all general requests.


To answer queries we need proof of your identity. So we can answer your query quickly, when you email us please provide two additional pieces of personal information for security along with your National Insurance number and/or member number (this can be found on your Annual Benefit Statement called ‘Our Ref’).

General Enquiries

Annual Benefit Statements (ABS)

Pension Saving Statements

Pension Portal technical help


Our phone lines are open Monday - Friday, 9am - 5pm, excluding Bank Holidays.

General enquiries
0300 123 6666

Calling from overseas
+44 1903 835902

Pension Portal queries
+44 300 790 05902

At peak times you may experience a longer wait time before we answer your call

Monday 9am - 5pm Peak time
Tuesday 9am - 5pm  
Wednesday 9am - 5pm  
Thursday 9am - 5pm  
Friday 9am - 5pm Quietest time


Civil Service Pensions
PO Box 2017
L69 2BU

Help registering for the Pension Portal

Get step-by-step guidance on how to register in our guide or contact us


Call: 0300 790 0590


At Civil Service Pensions we make every effort to get things right first time. If there is a problem, please let us know. We will do our best to fix things quickly.



We are operating a limited telephone service which will be available between 9-5, Monday-Friday (excluding bank holidays).

If your enquiry is urgent, you can call:

0300 123 1040

Defined contibution schemes (CSAVCS, partnership, concord)

Legal & General

0345 076 0276


Legal & General
Document Control Team
6th Floor
Brunel House
2 Fitzalan Road
CF24 0EB

Standard Life (if you joined before 01 September 2018)

0345 606 0093

Standard Life
Standard Life House
30 Lothian Road

Scottish Widows (if you joined before 01 September 2018)

0345 716 6777

Scottish Widows
15 Dalkeith Road
EH16 5BU

16 December 2021
Last updated:
20 May 2022