For to help us answer your enquiries, please enter a keyword relating to your query in the subject of your email. Examples include:
To answer queries we need proof of your identity. So we can answer your query quickly, when you email us please provide two additional pieces of personal information for security along with your National Insurance number and/or member number (this can be found on your Annual Benefit Statement called ‘Our Ref’).
General Enquiries
contactcentre@mycsp.co.uk
Annual Benefit Statements (ABS)
absqueries@mycsp.co.uk
Pension Saving Statements
pss@mycsp.co.uk
Pension Portal technical help
portal@mycsp.co.uk
Our phone lines are open Monday - Friday, 9am - 5pm, excluding Bank Holidays.
General enquiries
0300 123 6666
Calling from overseas
+44 1903 835902
Pension Portal queries
+44 300 790 05902
At peak times you may experience a longer wait time before we answer your call
Monday | 9am - 5pm | Peak time |
Tuesday | 9am - 5pm | |
Wednesday | 9am - 5pm | |
Thursday | 9am - 5pm | |
Friday | 9am - 5pm | Quietest time |