Contact form

This is the latest and easiest way to get in touch with us.

self help - retirement
self help - bereavement
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Member type - active or deferred
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contact form - standard

Contact us

Please provide some details through this form and we will get back to you.

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We’ll use this email address to reply to your query so please ensure you have access to the email account. Most members use their personal email.
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This is optional. If you provide a number, we might use it to contact you in future.
contact form - identification
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We'll use your National Insurance Number to help us identify you. We need to be able to verify your identity so that we can access your pension record and respond to your query.
contact form - bereavement

About your bereavement

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We'll use the National Insurance Number to help us identify the record of the member who has died. We need to be able to verify their identity so that we can access their pension record and respond to your query.
contact form - deferred
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Please enter the full address you would like us to send your deferred Annual Benefit Statement to.
contact form - query
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Try to be as detailed as you can in your message.
contact form - legal
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So that we can pick up and respond to you query, we need to process and store the information you are sending us through this form in line with our Privacy Policy. We need your consent to do that.

How does the form work?

  • Choose what you'd like to contact us about from the drop down
  • We'll provide you with information that might answer your question instantly
  • If it doesn't - we'll provide an online form that will route your query to the right team

Other ways to contact us

If you're a scheme member and would prefer not to use the form above...

Other useful contacts

Legal & General

If you're a member of the Partnership scheme

0345 076 0276


Legal & General
Document Control Team
6th Floor
Brunel House
2 Fitzalan Road
CF24 0EB

Standard Life

If you joined Partnership before 01 September 2018

0345 606 0093

Standard Life
Standard Life House
30 Lothian Road

Scottish Widows

If you joined Partnership before 01 September 2018

0345 716 6777

Scottish Widows
15 Dalkeith Road
EH16 5BU


If you are a Civil Service employer, you can:


At Civil Service Pensions we make every effort to get things right first time. If there is a problem, please let us know. We will do our best to fix things quickly.

16 December 2021
Last updated:
31 October 2023