Our use of cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer tablet or mobile phone. These include small files known as cookies. They cannot be used to identify you personally. These pieces of information are used to improve services for you through, for example:

  • recognising that you may already have given a username and password so you don’t need to do it for every web page requested.
  • measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast.

You can manage these small files and learn more about them from the article, Internet Browser cookies - what they are and how to manage them .

Read this article if you want to learn how to remove cookies set on your device.

You may encounter two types of cookies when using this website: First-party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site. Third-party cookies: these are cookies found in other companies' internet tools, which we are using to enhance our site and are controlled by them.

Cookies may be either persistent cookies or session cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.


First-party cookies




More info

Google Analytics

_utma, _utmb, _utmc, _utmz,

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Google Privacy policy



Set to signify the user has accepted cookies.




Used by Umbraco to persist the state of search results.


WBB (IntelAgent)


These cookies are used by our Remedy digital assistant (chat bot and live chat) software, IntelAgent. If you interact with our digital assistant and return to our website within one week, these cookies will allow the tool to ‘remember’ you so you can pick up on a previous interaction where you left off.



Third-party cookies

We use some suppliers who may also set cookies on their websites on its behalf. The Civil Service Pension Scheme website does not control the dissemination of these cookies. You should check the third party websites for more information about these.




More info



These cookies are deposited by YouTube when playing embedded YouTube videos on the site.

Google policies and principles