Audience: This Notice will be of particular interest to:
Action: Policy and HR Managers are asked to:
Capita Hartshead wrote yesterday, Monday 15 December, to around 16,000 of the 569,000 Civil Service pensioners to tell them that there has been an error in the calculation of their pension and that, as a result, they have been overpaid. The letter gives details of a helpline number and e-mail address that pensioners should contact should they have any questions about the letter. A copy of the letter and explanatory note sent to those affected is attached for your information at Annex A.
This problem only affects those who are drawing their scheme (and State) pension. It does not affect active or deferred members.
The reason for the overpayment is complicated but is to do with the way some pensioners’ pensions were increased each year after they began to draw their State retirement pension. We have been working closely with those departments involved to try to ensure that this problem does not occur in future.
Pensioners have been instructed to contact Capita Hartshead if they have any questions about the letter. You should pass any enquiries to Capita Hartshead’s dedicated helpline number and e-mail address. Details are:
Telephone: 0800 1412858
Fax: 0870 169 9720
E mail: firstname.lastname@example.org
Address: PO Box 208
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Civil Service Pensions