Date posted: 01/04/2011

Audience: This Notice will be of particular interest to:

  • HR staff involved in pension issues

Action: To note the information in the attached question and answer sheet

Timing: Immediate

  1. EPN281 sets out the background to the change from RPI to CPI.
  2. Employers are receiving a number of enquiries from members who are unhappy about the change. These questions usually come from members who have purchased added years, added pension or have transferred in service from previous pension arrangements. The attached question and answer sheet will help employers manage these enquiries.
  3. If a member remains dissatisfied and asks how they can take their complaint further, then they should be advised to use the Internal Dispute Resolution (IDR) Procedures. Details of IDR procedures can be found on our website. As any complaint would be about overarching pension legislation, exceptionally complaints about CPI/RPI are being fast tracked to the second stage of the IDR procedure. Any complaints should be sent to:

Before 7 May

Janet Thomson
Scheme Management Executive
Cabinet Office
Grosvenor House
Basing View
Basingstoke
RG21 4HG

After 7 May

Janet Thomson
Scheme Management Executive
Cabinet Office
Priestley House
Priestley Road
Basingstoke
RG24 9NW

Contacts:

Enquiries about content, distribution or to receive in a different format

employerhelpdesk@cabinet-office.x.gsi.gov.uk
01256 846414
Employer Helpdesk
Civil Service Pensions
Grosvenor House
Basing View
Basingstoke
RG21 4HG


Attachments

Published:
1 April 2011
Last updated:
25 January 2022