Date posted: 01/02/2012


  • Staff responsible for referring cases to the Scheme Medical Adviser 
  • Staff responsible for paying the Scheme Medical Adviser 
  • HR managers 
  • Occupational Health advisers (where applicable)


  • To note the change of name and contact details for all referrals and enquiries for the Scheme Medical Adviser
  • To take action on new applications for medical assessments and any future communications with the Scheme Medical Adviser and advise all staff who need to know about the changes.

Timing: Immediate


  1. Capita Health Solutions has been rebranded Capita Health & Wellbeing.
  2. Capita Health & Wellbeing has also moved their centre of operations from Coventry to:

Capita Health & Wellbeing
Wheatfield Way
Hinckley Fields Estate
LE10 1YG

  1. All applications for Civil Service Pension Scheme medical assessments should be sent to the new address.
  2. Please send any enquiries or communications about ongoing ill health retirement, injury benefit or appeal cases that are to be sent by post, to the new address.
  3. Capita Health & Wellbeing have set up a new helpline number and email address for enquiries and communications about ongoing cases:

Helpline: 0845 601 1994

  1. These changes are effective immediately, though there will be mail, email and telephone forwarding in place for a short time to allow employers and other key stakeholders time to implement the changes.


Enquiries regarding distribution or to receive in a different format

1 February 2012
Last updated:
24 April 2023