Date posted: 22/06/2016


  • Pension Leads & HR Managers
  • Internal Communications Managers


For information and to;

  •  Familiarise yourself with new Quick Start guides that are now available
  • Signpost your staff to
  • Note the change of address for the Scheme Medical Advisor - Health Assured Limited
  • Note updated contact details for Scottish Widows Partnership and AVCs


  • Immediate


Quick Start Guides

The latest Quick Start guides are being published on the Civil Service Pensions website –

The first, a Quick Start guide to your Civil Service Pension provides members with an ‘at a glance’ view of the key features of the Civil Service Pension arrangements and is now available to view and download from the Quick Start zone.

We will also be publishing a Quick Start guide to Switching Schemes which remind members of the deadline for April 2017 switches, this will be available from 27 June.

Remember, the Quick Start calendar shows you all of the scheduled Quick Start guides for the year, enabling you to plan for the promotion of guides in advance, so check it out today.

Please signpost any employees who are eligible for scheme membership to the new guide on the Quick Start zone.

Health Assured - Change Of Address

Health Assured will be moving address with effect from 24 June 2016. The PO Box address will remain the same however, it is unlikely that you will be able to use the PO address to send items via courier and therefore it is important to note their new postal address for these purposes.

Health Assured Limited's telephone, fax and e-mail contact information will remain the same and a royal mail postal re-direction will be in place for a period following their move. However, the re-direction will not apply to courier providers.

The PO Box address and contact details are as follows;

IHR Dept
Health Assured Ltd
PO Box 10426
LE10 9FL

PCSPS T: 03456 011994
F: 08701 911426

The postal address to be used for courier purposes only effective from 27/06/2016 will be:

IHR Dept
Health Assured Limited
Croner House
Wheatfield Way
LE10 1YG

Please note that any correspondence issued to the incorrect postal address from 27/06/16 may result in delay in service level as this may be returned to sender.

Contact Details for Scottish Widows

We have taken the opportunity to ask Scottish Widows to review their contact details based on feedback from you. Scottish Widows have provided the following contact information for both Partnership and Additional Voluntary Contributions;


Telephone - To request a joining pack call: 0800 838 312 or +44 131 655 6999 if calling from abroad

For admin queries call: 03457 556 557

Monday to Friday: 9am - 8pm
Saturday: 9am - 1pm

Email - To request a joining pack or for any existing member queries email:

Additional Voluntary Contributions (AVC’s)

Telephone - To request a joining pack call: 0800 0284 419

For admin queries call: 03457 556 557

Monday to Friday: 9am - 8pm
Saturday: 9am - 1pm

Email - To request a joining pack or for any existing member queries you can email us at:    

Office address (both AVC & Partnership)

Scottish Widows
15 Dalkeith Road
EH16 5BU


If you have a question about the distribution of EPNs contact

You can find electronic copies of the Employer Pension Guide, all current EPNs and forms on our website.

This notice is for employers and should not be issued to scheme members.

If members have a question about their pension they can find information on this website or by contacting MyCSP.

22 June 2016
Last updated:
24 April 2023