Date posted: 05/09/2016


  • Pension Leads & HR Managers
  • Internal Communications Managers


  •  To be aware of the completion of alpha annual benefit statement distribution.
  • To acknowledge the production of Employer Management Information which will be sent to employers by 30 September.
  • To raise awareness of Pension Awareness Week.
  • To be aware of the employer escalation route which is now in place.
  • To book your place on the employer engagement event - there is limited availability.


  • Immediate


Annual Benefit Statement – Employer Management Information

Since production began in June, the Scheme Administrator has been working with employers to ensure that all eligible scheme members received an Annual Benefit Statement (ABS) in 2016.

We’ve now achieved our first ABS milestone of 2016, successfully issuing alpha and alpha dual statements to 100% of eligible members within the regulatory deadline of 31 August.

The eligibility of members to receive a 2016 statement was agreed by the Scheme Manager in April, and is as follows:

  • Recipients must be an active scheme member or active pensioner.
  • Employer must have provided the Scheme Administrator with a record of the member’s pensionable earnings for the 2015/16 scheme year.
  • The member’s service history record (supplied to the Scheme Administrator by your employer) does not have an end date before 31/03/2016.

The eligibility criteria was applied to the Care Year End data we received by 31 May 2016 to determine the population who would receive an alpha statement by 31 August.

Based on feedback collected during last year’s ABS exercise, and in order to assist employers to manage any ABS related queries, the Scheme Administrator will now produce Management Information (MI) for all employers. The MI will include the details of those eligible members who have received their 2016 statement, and will enable employers to check the eligibility status of members against their own records.

The Scheme Administrator will be providing Management Information (MI) to all employers and aim to have issued this by 30 September 2016.

Employer Escalation Process

An escalation process has now been launched. The purpose of the escalation process is to provide a mechanism to deal with any potential problems which may arise. The process can be found in the following what to expect guide.

Please note that the most effective way to resolve an issue is often with a phone call to your Service Delivery Manager (SDM). This can help avoid an e-mail conversation which sometimes results in delays.

Pension Awareness Week

On 12 September, we’ll be launching Pension Awareness Week.

The goal of Pension Awareness Week is to help Civil Service Pension scheme members engage with their pension by raising awareness of the Civil Service Pension Scheme website and the new scheme materials currently available to them, such as new pension quizzes, What to expect... guides, Quick Start guides, and the At a Glance scheme guide.

To promote Pension Awareness week we’ll be visiting employers in six cities in five days, where we’ll be meeting members to help answer their general, pension related questions and promoting a range of new, helpful scheme materials.

From 12 September there’ll also be a page on the scheme website, where members who are unable to attend the events can get involved.

To help raise awareness of Pension Awareness Week amongst your employees, we’ve created a pack of materials which you can use on your intranet and notice boards.

The pack contains PowerPoint slides, a Pension Awareness Week logo and PDF posters. To download the Employer Pack, click on the attachments below.

If you require further information regarding Pension Awareness Week please contact

Regional Employer Events

Have you signed up for the next regional employer event? You will be aware from EPN460 that the Regional Employer Forums in the following locations. There are limited spaces available to book your place while you still can!

DateLocationVenueEmployer hostTimings
27/09/16 Edinburgh Saughton House Scottish Goverment 09:30 - 12:30
28/09/16 Liverpool Cunard House Lord Mayor's Office 10:00 - 13:00
06/10/16 London Natural History Museum Natural History Museum 10:00 - 13:00
07/10/16 Cardiff Crown Way, Maindy Companies House 10:00 - 13:00
06/10/16 London Natural History Museum Natural History Museum 14:00 - 17:00

To book your place simply choose the venue and date that suits you best and email to reserve your place. In return, we’ll confirm your invite and send out the full agenda (please note that the afternoon session in London on 6 October is dedicated to New Fair Deal employers). Due to room capacities a maximum of two representatives per employer is permitted.


If you have a question about the distribution of EPNs contact

You can find electronic copies of the Employer Pension Guide, all current EPNs and forms on our website.

This notice is for employers and should not be issued to scheme members.

If members have a question about their pension they can find information on this website or by contacting MyCSP.


5 September 2016
Last updated:
24 April 2023