EPN558 - Performance Measures and Targets for your Monthly Interface

Date posted: 19/11/2018

Audience

• Pension Leads
• Payroll Managers
• HR Managers
• Staff responsible for managing shared service or payroll providers who send Monthly Interface files to the Scheme Administrator (MyCSP)

Summary

This EPN details the revised performance measures and targets to help you monitor and improve the timeliness and data quality of your monthly interface submissions (for Manual and Standard interfaces only).

The new performance measures and targets will take effect from 1 January 2019.

Actions

• To note the new performance measures and targets and your obligations in relation to interface timeliness and data quality;
• To note the possible negative impact on the active Data Cleanse project and other BAU activities when DVFs (errors and warnings) are created by your interface and are not responded to in month i.e. before your next monthly interface submission;
• To note the support that is available to you.

Timing

• The new performance measures and targets will launch in February 2019 for your January 2019 Interface;
• Response to your DVFs to prevent missing/inaccurate data, ongoing.

Detail

Performance measures and targets

The performance measures and targets have been in place for almost 12 months (from January 2018) and have had a positive impact on the data quality received by the Scheme Administrator. Their purpose is to help you to improve the timeliness and quality of monthly data submissions by clearly outlining what we expect of you and reporting to you on how you are performing. The measures largely formalise the process that already exists in terms of submission timeliness, but we will also ask you to meet a data quality target of no more than 1% errors in your interface data.

The performance measures and targets are as follows:

Timeliness:

• Submission of a single interface file per month, no more than one month in arrears;
• Submission of a single interface file per month, no more than two working days before or after your agreed submission date;
• If you are advised of errors and warnings in your data, submission of a single Data Validation Report returned ahead of your next monthly interface. If your Data Validation Report is not returned ahead of your next monthly interface submission this could have a negative impact on your active Data Cleanse project and/or BAU activities undertaken by the Scheme Administrator. 

Quality:

• No more than 1% data errors in your initial interface submission (we aim to reduce errors to 0.5% in 2020). The percentage of errors is calculated based on the membership count received within your monthly interface file;
• If you are advised of errors and warnings in your data, submission of a single Data Validation Report returned ahead of your next interface. If your Data Validation Report is not returned ahead of your next monthly interface submission this could have a negative impact on your active Data Cleanse project and/or BAU activities undertaken by the Scheme Administrator. 

The Scheme Administrator will monitor your performance against the measures and targets. They will continue to provide reporting and will expect you to meet the new target from February 2019 (for your January 2019 interface). Where you are unable to meet these targets, the Scheme Administrator will continue to offer guidance and support, and if necessary, work with you to create a remediation plan to improve your performance. However, further escalation through Cabinet Office may be required where performance measures are not met.

If you are concerned that you will not be able to meet the new performance targets and measures, please contact your Interface Analyst or Employer Relationship Manager.

Support available to you

Support from your Interface Analyst

To address validation issues in-month, or discuss the performance measures and targets, you should contact your Interface Analyst at interfaceteam@mycsp.co.uk.

Guidance for developers

We have updated the Developer’s Guide and produced a scenarios document that sets out examples on how to complete the Standard Monthly Interface.

If a third party provides your Monthly Interface, you will need to make sure the guidance is available to them.

You can request a copy of the guidance by emailing interfaceteam@mycsp.co.uk.

Contacts

If you require any further assistance on the content of this EPN, please contact: adam.howell@cabinetoffice.gov.uk

If you have a question about the distribution of EPNs or you need to receive them in a different format contact employerpensionnotice@cabinetoffice.gov.uk

You can find electronic copies of the Employers’ Pension Guide, all current EPNs and forms on our website http://www.civilservicepensionscheme.org.uk under ‘Employers’.

This notice is for employers and should not be issued to scheme members.

If members have a question about their pension they can find information at: http://www.civilservicepensionscheme.org.uk/