This EPN details the revised performance measures and targets for your monthly interface.
These are to help you monitor and improve the timeliness and data quality of your monthly interface submissions (for Manual and Standard interfaces only).
The new performance measures and targets will take effect from 01 January 2020.
Performance measures and targets
Performance measures and targets have been in place for almost two years (from January 2018) and have had a positive impact on the data quality received by the Scheme Administrator. Their purpose is to help you to improve the timeliness and quality of monthly data submissions by clearly outlining what we expect of you and reporting to you on how you are performing. The measures largely formalise the process that already exists in terms of submission timeliness, but we also ask you to meet a data quality target of no more than 0.5% errors in your interface data. Your current percentage is sent you each month with a confirmation email or with your DVR return.
The performance measures and targets are as follows.
The Scheme Administrator will monitor your performance against the measures and targets. They will continue to provide reports to the Scheme Manager, and they will expect you to meet the new target from February 2020 (for your January 2020 interface). Where you are unable to meet these targets, the Scheme Administrator will continue to offer guidance and reasonable support. Where necessary, the Scheme Administrator will work with you to create a remediation plan to improve your performance via the Statement of Work process approved by the Scheme Manager. This could involve a charged consultancy cost for a structured half-day or full day training course. However, further escalation through the Scheme Manager may be required where performance measures are still not met.
If you are concerned that you will not be able to meet the new performance targets and measures, please contact your Interface Analyst or Employer Relationship Manager by 31 December 2019.
Support from your Interface Analyst
To address validation issues in-month, or discuss the performance measures and targets, you should contact your Interface Analyst at email@example.com.
Guidance for developers
We have updated the Developer’s Guide and produced a scenarios document that sets out examples on how to complete the Standard Monthly Interface.
If a third party provides your Monthly Interface, you will need to make sure the guidance is available to them.
You can request a copy of the guidance by emailing firstname.lastname@example.org.
If you require any further assistance on the content of this EPN, please contact: email@example.com
If you have a question about the distribution of EPNs or you need to receive them in a different format contact EPN@MyCSP.co.uk.
You can find electronic copies of the Employers’ Pension Guide, all current EPNs and forms on our website www.civilservicepensionscheme.org.uk under ‘Employers’.
This notice is for employers and should not be issued to scheme members.
If members have a question about their pension they can find information at: