EPN587 - Performance measures and targets for your Monthly Interface

Date posted: 10/12/2019

Audience

• Pension leads
• Payroll managers
• HR managers
• Staff responsible for managing a shared service or payroll provider who send monthly interface files to the Scheme Administrator (MyCSP)

Summary

This EPN details the revised performance measures and targets for your monthly interface.

These are to help you monitor and improve the timeliness and data quality of your monthly interface submissions (for Manual and Standard interfaces only).

The new performance measures and targets will take effect from 01 January 2020.

Actions

• To note the new performance measures and targets and your obligations in relation to interface timeliness and data quality.
• To note the possible negative impact on the quality of your data when DVFs ( Data Validation Failures) are created by your interface and are not responded to in month, for example, before your next monthly interface submission.
• To note the support that is available to you.

Timing

• The new performance measures and targets will launch in February 2020 for your January 2020 Interface.
• Response to your DVFs (Data Validation Failures) to prevent missing or /inaccurate data is ongoing.

Detail

Performance measures and targets

Performance measures and targets have been in place for almost two years (from January 2018) and have had a positive impact on the data quality received by the Scheme Administrator. Their purpose is to help you to improve the timeliness and quality of monthly data submissions by clearly outlining what we expect of you and reporting to you on how you are performing. The measures largely formalise the process that already exists in terms of submission timeliness, but we also ask you to meet a data quality target of no more than 0.5% errors in your interface data. Your current percentage is sent you each month with a confirmation email or with your DVR return.

The performance measures and targets are as follows.

Timeliness:

• Submission of a single interface file per month, no more than one month in arrears.
• Submission of a single interface file per month, no more than two working days before or after your agreed submission date.
• If you are advised of errors and warnings in your data, submission of a single Data Validation Report return ahead of your next monthly interface. If your Data Validation Report is not returned ahead of your next monthly interface submission this could have a negative impact on the quality of data held by the Scheme Administrator, the completion of your active Data Cleanse project and/or BAU activities undertaken by the Scheme Administrator.

Quality:

• No more than 0.5% data errors in your initial interface submission, the possibility of future reductions to 0.25% from January 2021 are being discussed between the Scheme Manager, GIAA and the Scheme Administrator. The percentage of errors is calculated based on the membership count received within your monthly interface file.
• If you are advised of errors and warnings in your data: submission of a single Data Validation Report return ahead of your next interface. If your Data Validation Report is not returned ahead of your next monthly interface submission, it could have a negative impact on the quality of data held by the Scheme Administrator, the completion of your active Data Cleanse project, and/or BAU activities undertaken by the Scheme Administrator.

The Scheme Administrator will monitor your performance against the measures and targets. They will continue to provide reports to the Scheme Manager, and they will expect you to meet the new target from February 2020 (for your January 2020 interface). Where you are unable to meet these targets, the Scheme Administrator will continue to offer guidance and reasonable support. Where necessary, the Scheme Administrator will work with you to create a remediation plan to improve your performance via the Statement of Work process approved by the Scheme Manager. This could involve a charged consultancy cost for a structured half-day or full day training course. However, further escalation through the Scheme Manager may be required where performance measures are still not met.

If you are concerned that you will not be able to meet the new performance targets and measures, please contact your Interface Analyst or Employer Relationship Manager by 31 December 2019.

Support available to you

Support from your Interface Analyst

To address validation issues in-month, or discuss the performance measures and targets, you should contact your Interface Analyst at interfaceteam@mycsp.co.uk.

Guidance for developers

We have updated the Developer’s Guide and produced a scenarios document that sets out examples on how to complete the Standard Monthly Interface.

If a third party provides your Monthly Interface, you will need to make sure the guidance is available to them.

You can request a copy of the guidance by emailing interfaceteam@mycsp.co.uk.

Contacts

If you require any further assistance on the content of this EPN, please contact: adam.howell@cabinetoffice.gov.uk

If you have a question about the distribution of EPNs or you need to receive them in a different format contact EPN@MyCSP.co.uk.

You can find electronic copies of the Employers’ Pension Guide, all current EPNs and forms on our website www.civilservicepensionscheme.org.uk under ‘Employers’.

This notice is for employers and should not be issued to scheme members.

If members have a question about their pension they can find information at:
www.civilservicepensionscheme.org.uk/