Date posted: 09/04/2020


  • Pension leads
  • HR managers responsible for pensions
  • Communications managers/business partners


As the Coronavirus (COVID-19) pandemic continues, criminals are looking to exploit any weaknesses they can. This communication is aimed at supplying you and your staff with guidance on how to avoid any scams or fraud.

The guidance has been taken from Government agencies including the National Cyber Security Centre (NCSC), the National Crime Agency (NCA) and the Financial Conduct Authority. This is not designed to override any official departmental advice on security or rules and is intended to be used as personal guidance only.


Where it is appropriate to do so, please share the attached material with your staff either directly (through email or staff portals), or via intranet or secure internal social media tools (Yammer, SharePoint etc). In the current circumstances we do not expect this to be used in offices.


  • Immediate


The Coronavirus pandemic is affecting the whole of the UK and as a result of the lockdown, criminals are being forced to look at different ways in which they can defraud people of money or their personal information.

To help our members to stay safe, we have produced an infographic digital poster using information provided by several Government agencies on how best to spot and avoid Coronavirus related frauds and scams. The infographic also provides guidance on what to do if someone believes they have been a victim of fraud. We would like you to share the attached communication with your staff and colleagues. 

The digital poster does not override any official departmental advice on security or fraud guidance and rules. It should be used as a personal reminder to be wary of anything that could be fraudulent or a scam outside of the work environment.


If you require further assistance on the content of this EPN, please contact

If you have a question about the distribution of EPNs, or would like to receive them in a different format, please contact

You can find electronic copies of the Employer Pension Guide, all current EPNs and forms in the Employer section of the Civil Service Pensions website.

This notice is for employers and should not be issued to scheme members.

Members can find information about their pension by visiting the member's section.


9 April 2020
Last updated:
24 April 2023