• Pension leads
  • Internal communications leads
  • HR directors
  • HR managers


Based on member feedback, we have simplified the registration process and made it easier to sign up for the Pension Portal. We have also improved the security process so members can verify their identity and keep their data secure.



From Monday 14 November 2022


Based on feedback we’ve received from members and as part of a range of improvements we’re planning in 2022/23, we are changing the registration process for the Pension Portal to make it easier to create an account.

Members will no longer need a registration code or personal identification number (PIN) to create their account. Instead, they will be asked for information that they are likely to have to hand or can easily access, including:

  • Date of birth
  • National Insurance number and;
  • Name of current employer (for active members), or  
  • Year you retired (for pensioner members)

When creating an account, members will also be asked to enable two-factor authentication (2FA) as part of the security process. They will need a mobile phone to do this.

2FA will also be part of the login process. Members who have already registered may be asked to verify their email address or enable 2FA when they next log in, if they haven’t done so already.

Please encourage members to sign up for the Pension Portal. Updated guidance on how to register is available on the Civil Service Pension Scheme website 

You can find information ready to share in internal communications bulletins from Monday 14 November 2022 attached to this EPN.


If you have any questions on the ending of easements please contact

If you have a question about the distribution of EPNs, or would like to receive them in a different format, please contact

You can find electronic copies of the Employer Pension Guide, all current EPNs and forms in the Employer section of the Civil Service Pensions website.

This notice is for employers and should not be issued to scheme members.

Members can find information about their pension by visiting the member's section.


Annex 1: Wording for internal communications bulletins

10 November 2022
Last updated:
24 April 2023