FAO: HR Managers and Shared Services providers and any employer contacts who correspond with MyCSP
Subject: Improvements to our email system
We are continually seeking ways to improve the way we work with employers and this is to advise you of some changes that we are making to the way we communicate with you by email.
With effect from 14 July 2014, any emails you send to us in response to an enquiry we have raised with you in relation to a case in progress will be automatically linked to the relevant case on MyCSP’s work management system.
To ensure this process works effectively, we need you to reply to our emails in the following way:
When raising a new request or notification please continue to send these to the contact centre email address in the normal way.
Please note that we will close down the team email boxes over the next 3 months. A forwarding service will be utilised for a short period. If you use the team email address for matters other than individual member cases your Service Delivery Manager will contact you to advise you which address to use for future email correspondence.
Thank you for your assistance,
Chief Operating Officer, MyCSP