Date posted: 13/06/2019


  • Pension leads, HR managers and payroll managers


  • Employer Administration Guidance (EAG) is a free, online e-learning tool for participating Civil Service Pensions employers.
  • The aim of EAG is to help employers understand their role and responsibilities as a participating employer, and fulfil their obligations to the Scheme.
  • EAG launched in October 2018. For more information about the launch of EAG, please read EPN554.
  • If you have not yet completed EAG, you must do so by the deadlines shown below.
  • To register for EAG, users must first request an online profile from the Scheme Administrator (MyCSP).


1. You will need to identify individuals in your organisation to register for training. Pension leads and staff members who have a delegated responsibility in the administration of the Civil Service pension scheme should complete the training.

2. You will need to provide Scheme Administrator with users’ details, so they can create an online profile for them. To do this, complete the User Profile template in Annex A and return it to

3. You should be aware of the deadlines for completing the EAG’s individual training modules, shown below.


  • Immediate


1. The Scheme Administrator has designed an online, e-learning tool called Employer Administration Guidance (EAG). EAG contains five modules designed to highlight employers’ roles and responsibilities in administering the Civil Service pension arrangements.

2. Employers who have not yet done so are required to register as soon as possible and complete the modules in line with the following timetable.

Module name

Completion period

Employer Administration Guidance – An Introduction

From 03 June 2019

To 31 July 2019

An Introduction to Civil Service Pension Schemes

From 01 August 2019

To 31 October 2019

Member Life Cycle - part 1

From 01 November 2019

To 31 January 2020

Data Responsibilities

From 01 February 2020

To 31 March 2020

Member Life Cycle - part 2

From 01 April 2020

To 31 May 2020

3. E-learning modules are aimed at pension leads and staff who have responsibility for the administration of the Scheme within your organisation.

4. The Scheme Administrator will need to set up user profiles for people to access the e-learning. To do this, you must provide them with the names and email addresses of the nominated users in your organisation. You can do this by completing Annex A and returning to

5. So that an account can be set up, the Scheme Administrator will share this information with Learning Pool. Learning Pool’s privacy policy explains how, and for what purposes, they intend to use the information they collect about you.

6. The Scheme Administrator will conduct an annual review of all user profiles and delete profiles no longer required.

7. Confirmation of completed training modules for relevant staff in your organisation may be included in future Annual Assurance Statements (AAS).

8. If you have any questions about the Employer Administration Guidance, please email


If you have a question about the distribution of EPNs contact

You can find electronic copies of the Employer Pension Guide, all current EPNs and forms on our website.

This notice is for employers and should not be issued to scheme members.

If members have a question about their pension, they can find information on this website or by contacting the Scheme Administrator (MyCSP).


13 June 2019
Last updated:
24 April 2023