4.1.38 Employers are able to email Starter Packs to new entrants via the Joiner Tool.

4.1.39 You must email a Starter Pack when you issue the Letter Of Acceptance (LOA) or an earlier communication (if appropriate).

4.1.40 You can email a Starter Pack by clicking on the button 'Create an email' on the Joiner Tool.

There are two options for doing this:

Option 1: Email Form. This option is available for users of Outlook and Gmail. An email will be generated containing links to the Starter Pack and other important information for the scheme the Joiner Tool has determined the new starter is eligible to join.

Option 2: Generate email text to clipboard. This option is available for people who don’t use Outlook or Gmail. An email template will be generated containing links to the Starter Pack and other important information for the scheme the Joiner Tool has determined the new starter is eligible to join. You will need to copy the wording into your email to enable you to send this onto the new starter.

4.1.41 If you are unable to email the Starter Pack, please contact your Employer Relationship Manager (ERM) by emailing ERMExternalMailbox@mycsp.co.uk 

4.1.42 BLANK

4.1.44 It is your responsibility to ensure that new starters receive their Starter Packs.

If an individual has a query about the Civil Service pension arrangements, they should email: contactcentre@mycsp.co.uk

Published:
23 December 2021
Last updated:
27 January 2022