What happens next?

Your query will now be picked up and investigated by our pensions administration team.

As soon as we have an answer for you, we’ll get back to you by email.

Unfortunately, we can’t answer specific queries about the 2015 Remedy right now, but we have published all information and tools currently available on our 2015 Remedy page.

When to expect a response from us

We aim to resolve your query within 10 working days.

This timescale might be affected if we need further information from you or your employer.

Some of these queries will take us longer than ten days to resolve:

What to do now

  • Please feedback on your experience via the form below. Your input will help us improve this service for you.
  • There's lots of information across the scheme website which addresses the most common queries we receive from members.

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20 October 2022
Last updated:
1 November 2022