There are a small number of countries that our paying agent can’t pay as part of our standard payment process. Please contact us if your country isn’t on the list of mandates.
Once we receive your mandate, we’ll arrange for your pension to be paid to you in the local currency.
Making direct credit payments abroad can take a bit longer than payments to a UK bank account, so it may arrive in your account a few days after your usual UK payment date.
Exchange rates
The exchange rate is calculated using business exchange rates, which vary throughout the day depending on global markets. Payments are processed in high volumes, which means you’ll get a better exchange rate than you would for individual payments.
Declaration of Entitlement
From time to time, we may ask you to complete a Declaration of Entitlement, to check that you’re still entitled to receive your pension. You’ll likely receive it in a letter, so please complete and return it as soon as possible to avoid your pension being suspended.
