What happens next?

Your query will now be picked up and investigated by our pensions administration team.

  • As part of our investigation, we might need to contact you and/or your employer for some additional information.
  • As soon as we have an answer for you, we’ll get back to you by email.

When to expect a response from us

We aim to resolve your pension portal query within 10 working days.

This timescale may be affected if we need further information from you or your employer.

What to do now

  • Please feedback on your experience via the form below. Your input will help us improve this service for you.
  • For help with registering, see our Guide to registering for the Pension Portal.
  • Did you know we also have an Android and iOS App? Visit your app store to download and get access today.

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20 October 2022
Last updated:
8 November 2022