We will review your application upon receipt to ensure that we are able to address your concerns under IDR procedures. If we are unable to accept your appeal, we will contact you to advise why.
If we are able to accept your appeal, we will issue an acknowledgement within 2 working days of receiving your application.
We will review your application to determine if any further information is required from you, your employer or a third party. If we need further details we will contact you or the relevant third party to ask for them.
Once we have all the information we need we will investigate the issues you have raised, review all the relevant documentation and issue a determination. The determination will set out if your complaint has been upheld, partially upheld or not upheld and will set out the reasons for the decision. It will tell you about the next steps you can take.