This page is for...

Existing members who are looking to register for the Pension Portal for the first time or existing members who are having trouble logging in to the Pension Portal.

I want to register for the Pension Portal...

If you're a current or former employee of the Civil Service (and a member of the Civil Service Pension scheme),  or you're retired from the Civil Service and being paid your pension, you can find out how to register below:

I'm already registered and are having problems...

If you’re a member of the partnership pension account, you’re currently unable to use the Pension Portal.

I want to register for the Pension Portal...

Step by step guide:

Information you need to register:

To create your Pension Portal account, you will need:

  1. Your date of birth
  2. Your National Insurance number
  3. A mobile phone, and either:
  4. The name of your current employer (if you're still working in the Civil Service), the year you retired (if you're a pensioner member) OR the year you left the scheme (if you're a deferred member).

Please note: If you don't have access to a mobile phone, you won't be able to register.

Common issues when registering

What issue are you facing?

Solution:

  • Make sure it's in the right format, for example AB123456C. If it still doesn't work, you may already be registered. Return to the login page and log into your account.

Important: Save your personal recovery codes

These codes will help you sign into your account if you lose access to your authentication device, so make sure to store them somewhere safe and accessible. You can only use each code once.

Your recovery codes are also stored in your portal account. You can find them under More > Your account > Two Factor Authentication. Here, you can view and/or regenerate them as needed.

Pension Portal Landing

Watch the Pension Portal registration video:

Already registered and having problems

What problem are you having?

Solution:

Please note: your username is NOT your email address, its the username you used when creating your Pension Portal Account

  • Visit the Pension Portal registration page
  • Click the 'Login' button in the top right-hand corner, then click on the 'Forgotten Username' link (as shown below) and follow the instructions. Your account will need to be activated (step 5 above) to do this.

Fogotten username

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Please provide the email address you've used to register if applicable. We’ll use this email address to reply to your query so please ensure you have access to the email account.
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This is optional. If you provide a number, we might use it to contact you in future.
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We'll use your National Insurance Number to help us identify you. We need to be able to verify your identity so that we can access your pension record and respond to your query.
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Try to be as detailed as you can in your message.
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So that we can pick up and respond to you query, we need to process and store the information you are sending us through this form in line with our Privacy Policy. We need your consent to do that.

Published:
30 November 2021
Last updated:
3 October 2024