How can we help?

Further Help With Your Abs

The deadline for queries regarding your 2018 Annual Benefit Statement (ABS) is 31st December 2018. We will be unable to accept any queries about your 2018 ABS received after this date. 

All queries received before the deadline will receive a response by 28th February 2019. If we need to request information from your employer to help resolve your query, you will be updated at the time of the request.

If you’ve read our Frequently Asked Questions but couldn’t find the information you needed, here’s what to do next.

If your query is about your pension scheme information (for example, your employment history, reckonable service, date joined, transfer-in history, extra benefits) you can:

  • call us on 0300 123 6666
  • write to us at:

Civil Service Pensions
PO Box 2017
Liverpool
L69 2BU

If you write or email us, please attach any supporting documents that may help us to answer your question.

If your query is about your personal details (for example marital status; date of birth, National Insurance number; salary; or address),

Please contact your employer's HR department or Shared Service provider who will update your pension record.