The Scheme Administrator (MyCSP) treats the information it holds on members’ pension schemes with the utmost confidentiality and never sells information to a third party.
Information for deferred members
I’ve read that some pension schemes are selling my data. Does this affect my Civil Service pension?
How much is my preserved pension worth?
When you left you would have received a statement of your pension benefits. These preserved pension benefits will have cost of living increases (pensions increases) added each year until they are put into payment.
Please refer to your scheme guide for more detailed information.
When can I take my classic, classic plus, premium, nuvos or alpha pension?
The earliest you can claim your pension without reduction is at your Normal Pension Age (NPA).
If you want to claim your pension before your NPA you can apply to claim your pension from your scheme minimum pension age if you meet certain requirements.
If you claim your pension early it will be reduced because it is likely to be paid for a longer period of time. The earlier you claim your pension the greater the reduction will be.
Please refer to your scheme guide for more detailed information about claiming your pension.
How do I claim my pension?
The 'What to expect....when you claim your civil service pension' graphic explains the process for claiming your pension.
To start the process of claiming your pension, you should fill in the ‘Information, change request and retirement application’ form - at least four, but not more than six months, before you want to claim your pension.
Please note that we are unable to issue a retirement quote until we receive a fully completed form.
You can find this form on the members forms page using this link.
How do I update my personal details?
You should fill in the ‘Change of details and retirement application form – deferred members’ which can be found here:
Can I give up some of my pension in exchange for a lump sum?
At retirement, all members who left the scheme on or after 1 October 2007 are given the option to give up some of their pension in exchange for a lump sum, up to the maximum allowed by HMRC.
If your pension was deferred before 1 October 2007, there may be different lump sum options available to you. Your retirement quote will provide details of the lump sum options available to you.
All Civil Service pension schemes use the same commutation rate of 12:1 – this means for each £1 of pension given up, you receive £12 of lump sum.
What is abatement?
Can I have my pension/lump sum paid into an overseas bank account?
Yes, payments can be made into most overseas bank accounts. Please complete the overseas payment mandate.
How is my tax code determined?
HMRC is responsible for tax codes. When the scheme begins to pay your benefits they will be taxed using the standard emergency tax code. This code will be updated when HMRC provide a new code to use to tax your benefits.
What happens if the date my lump sum is payable falls on a weekend or a Bank Holiday?
All payments will be made on the next working day.
How do I obtain an estimate of the value of my pension for my divorce proceedings?
Please contact the Scheme Administrator (MyCSP), you can do using this link
How do I transfer my pension to another pension provider?
You should contact the scheme that you want to transfer to (the receiving scheme), as they may need certain information from you. With your authorisation they should be able to request a transfer on your behalf. Transfers to defined contribution arrangements are no longer allowed from 6 April 2015, following Government changes announced at Budget 2014.
Can I transfer my pension to another pension provider overseas?
Yes. The transfer must be made to a Recognised Overseas Pension Scheme (ROPS) that is “recognised for tax purposes” under the tax legislation of the country or territory in which it is established.Pension scheme administration
How do I change my death benefit nominee?
You will need to complete a new death benefit nomination form.
What happens if I die before I receive my pension?
There may be a death benefit lump sum payable to your nominee(s). The amount of death benefit lump sum can differ by scheme and according to individual circumstances. Information regarding death benefit lump sum payments can be found in the scheme guides:
How do I report a bereavement?
You should contact MyCSP.
You will also need to send an original or certified copy of the death certificate to Civil Service Pensions who will review any monies due to or from the estate or beneficiaries. If the deceased was in receipt of a pension, on receipt of the notification, pension payments will be suspended.
Please refer to the scheme guides for more detailed information.
I think I was a member of the Civil Service Pension Scheme in the past - how do I check?
You can request that we check any pension you may have by contacting us by email.
How can I find more information about the pension scheme?
What is a Guaranteed Minimum Pension (GMP)?
The Civil Service Pension Scheme was contracted out of the State Earnings Related Pension Scheme (SERPS) prior to 6 April 2016. If you were a member of the Civil Service Pension Scheme between 6 April 1978 and 5 April 1997, GMP is the minimum amount that the scheme must provide for you at State Pension age (SPA).
Former partnership members
Your pensions provider will send you an annual statement about the fund you have built up. If you have any queries about your pension fund, you should contact your pension provider directly.
Don’t forget to tell your provider your new address if you move or if you change your bank account details.
Stakeholder Scheme members
If you have a preserved stakeholder account with Standard Life and have a query, please contact Standard Life directly.
Telephone 0800 634 7479 or visit https://www.standardlifepensions.com/civilservice
Civil Service Additional Voluntary Contributions Scheme (CSAVCS) and Stakeholder members
If you have a preserved CSAVCS account with either Scottish Widows or Standard Life and have a query, please contact the providers directly. Their contact details are:
- Scottish Widows Tel. 0800 838312 or from abroad you can call +44 131 655 6999 or visit www.scottishwidows.co.uk/civilservice
- Standard Life Tel. 0800 634 7479 or visit www.standardlife.co.uk/customer/pensions-and-retirement.page
If you have a preserved Equitable Life account, please contact the Scheme Administrator (MyCSP).
How do I claim my classic, classic plus, premium or nuvos pension?
To claim your pension, you should contact MyCSP. You must do this three months before you wish to start getting your pension.
What is my Normal Pension Age (NPA)?
NPA is the earliest age that a scheme member can usually take their full pension benefits without reduction.
- NPA in classic, classic plus and premium is age 60
- NPA in nuvos is age 65
Can I claim my pension benefits before my Normal Pension Age (NPA)?
Providing you meet the requirements of your scheme, you will be able to take your pension before your NPA. MyCSP will be able to tell you if you meet those requirements and give you an estimate of your pension benefits, based on the date you intend to take your pension. Your pension will be reduced to reflect the fact that it may have to be paid for longer.
How do I contact the scheme administrator, MyCSP?
You can contact MyCSP by phone, post or email.
Can I have a deferred benefit statement?
Deferred members can request a statement of their deferred benefits at any time. To do this, please contact us Please note: If you request more than one statement a year there may be a charge.
Will my statement show estimates for early retirement?
No. Your deferred benefit statement shows the value of your deferred benefits in the scheme at date of your statement and assumes the benefits are paid at your Normal Pension Age (NPA). If you wish to claim your benefits before NPA you should complete a claim form which can be found here.
What will my statement show?
Your deferred benefit statement will contain the following information:
- Your service start and end dates
- Your benefits (including any survivors’ benefits)
- Details of how your benefits have been calculated and any deductions that have been made
- Your pensionable earnings on the date you left service
The disclosure of information regulations requires us to provide the above information, however in some cases we may not have complete records and if this is the case we will include estimates or highlight any data that we do not hold.
Why does the amount at the statement date differ from the amount when I left?
The benefits that you have built up have been revalued in line with changes in prices. This will continue up to your Normal Pension Age or the date that you claim your benefits.
Will I automatically receive a deferred benefit statement in the future?
No. Deferred members can request a statement of their benefits each year. To do this, please contact us Don’t forget to include your name, date of birth and ‘Our ref’.
What do I need to do if I don’t think the dates or information in the statement are correct?
If you have a query about your statement, please email your query to email@example.com or post it to the address on the statement. Don’t forget to include your name, date of birth and ‘Our ref’.