Guide to registering for the Pension Portal

This page is for:

Individuals who are looking to register for the Pension Portal for the first time who are:

  • Currently employed in the Civil Service and a member of the Civil Service Pension scheme
  • Retired from the Civil Service and currently being paid their pension

If you have an unclaimed Civil Service pension or you’re a member of the partnership pension account, you’re currently unable to use the Pension Portal.

More information

Information on this page:

Step 1: Information you need before you register

You need two pieces of information to create a Pension Portal account:

Registration Code

This is an eight-digit code containing both numbers and letters.

Where you can find the Registration Code

  • On your employer’s intranet
  • By contacting your pension lead, HR team or Shared Service Centre
  • In your ‘Pension news’ newsletter (sent to you by post between 26 February and 26 March 2021).

Newsletter 350

Personal Identification Code

This is an eight-digit code containing only numbers.

Where you can find your Personal Identification Code

  • It’s in the top-right hand corner of your Annual Benefit Statement and appears as ‘Our Ref’.

Example Of Where To Find Our Ref On Your Abs 500

  • It's also in the top-right hand corner of any letters you may have received from Civil Service Pensions and appears as ‘Member No.’

Example Of Where To Find Your Member Number On A Civil Service Pensions Letter 500

Step 2: Create your Pension Portal account

Go to the Pension Portal registration page and enter your Registration Code and Personal Identification Code.

You’ll then be asked to provide the following information:

  • National Insurance number
  • Date of birth
  • Retirement date (if you’re a pensioner)

Enter your date of birth as DD/MM/YYYY. For example, if you were born on 7 June 1960, you should put 07/06/1960.

Step 3: Choose your username and password

Choose a memorable username and password as you will need them every time you log into the Pension Portal.

Your username must:

  • contain between 5 and 32 characters
  • contain no spaces
  • contain no special characters (anything on a keyboard that is not a number or a letter)

Your password must:

  • be least eight characters long
  • contain at least one uppercase letter
  • contain at least one lowercase letter
  • contain at least one number
  • contain at least one of these special characters: # & @ % $
  • contain no spaces

Step 4: Enter your email address

Enter the email address you’d like us to send your account activation link to. You can amend your personal details in the future using the ‘Your Account’ section of the ‘Your Pension Benefits Dashboard’, once you've registered for the Pension Portal.

  • We recommend using a personal email account in case you move organisation or leave the Civil Service.
  • GSI email address cannot be used.

Step 5: Choose your security questions

You’ll need to choose some security questions just in case you ever need to reset your password. Select three questions from the drop-down list provided.

Click the 'Complete Registration’ button.

Step 6: Activate your account

We’ll send a verification link to the address you entered in Step 4. You should receive this in two or three minutes. Once you receive the email, click the activation link to complete your registration.

Emails about the Pension Portal come from

If you don’t receive your activation email:

  • Check your junk mail for emails from
  • Select ‘allow sender’ or mark emails from that address as ‘not junk’
  • Click the link to verify your email address

You can now log in and start using the Pension Portal.

Need more help?

Previously registered but forgotten your details?

If you’ve been unable to register – it might be because you already have an account on the portal. You can check and regain access with these steps:

Recover your username

  • Visit the Pension Portal registration page
  • Click the Login button in the top right-hand corner, then click on the Forgotten Username link and follow the instructions. Your account will need to be activated (step 6) to do this.

Recover your password

  • Visit the Pension Portal registration page
  • Click the Login button in the top right-hand corner, then click on the Forgotten Password link and follow the instructions. Your account will need an activated (step 6) to do this

Still having problems registering.

If you’ve followed the guidance above but you’re still having trouble registering or logging in, please email us at with the following information:

  1. Your member number (also known as your Personal Identification Code)
  2. Screen shots or specific examples of any error messages you’re seeing.
  3. Two pieces of information from the following list:
  • Full name (including any previous/maiden name if appropriate)
  • Date of Birth
  • National Insurance Number
  • Dates of employment (including Civil Service Start Date and Last Day of Service if applicable)
  • Name of employer at the time of service (pensioner members only)
  • Address of employing department/s and establishment/s
  • Which pension scheme you are contributing to/contributed to
  • What date of the month you receive your pension (pensioner members only)

Your Annual Benefit Statement (ABS)

In the Pension Portal you’ll be able to see your last three Annual Benefit Statements (ABS).

Your 2019 and 2020 statements are available to view now.

Your 2021 ABS will be loaded to the Pension Portal between mid-June 2021 and 31 August 2021. The ABS Distribution Schedule will tell you when your ABS will be available to view.

If you need help understanding your ABS please email

Other useful information about the Pension Portal

  1. Watch the How to register for the Pension Portal video
  2. Read our Pension Portal FAQs
  3. Print this page