Complaints

At Civil Service Pensions we make every effort to get things right first time. If there is a problem, please let us know. We will do our best to fix things quickly.

You can also find a lot of information in the members and employers sections. If you can’t find what you need you should contact Civil Service Pensions and explain your concerns. We often find that a simple conversation can resolve matters for members. We are reliant on other parties such as your employer at times as we need information from them to finalise pension details

If you are dissatisfied with the way your concerns have been handled you may decide to complain to Civil Service Pensions.