Do you have a question?

If you are a member, you can contact us in a number of ways. You will need to provide some personal information when you call or write to us. This will include your National Insurance number and/or member number along with some other personal information that you may be asked to confirm.

To email us:

To email us from a Government secure network:

Write to us:

Civil Service Pensions 
PO Box 2017
L69 2BU

Call us:

Telephone number: 0300 123 6666

To call us from overseas: +44 1903 835902

What are the Contact Centre opening times?

Monday, Tuesday, Thursday,  Friday:




Do you have a partnership pension?

Are you a Civil Service Additional Voluntary Contributions Scheme (CSAVCS) Member?

If you have a Scottish Widows or Standard Life account and have a question about your account, please contact your provider:

If you are an Equitable Life member and have a question about your account, you will need to contact your former employer’s pensions administrator.

Are you an Employer?

Do you have a complaint?