Contact Us

General enquiries

Due to the impact of Coronavirus, we are currently only accepting calls for scheme members who are in service on our main phone line:

01903 835 600

If you have a general enquiry about the pension scheme, please search the website. This will help us to focus on members whose requests requires more immediate attention.

Where possible, members are encouraged to send requests by email. 

For pensioner and deferred members, we're continuing to operate an email service to respond to requests. You can send your enquiry to:

contactcentre@mycsp.co.uk

We are operating a limited telephone service which will be available between 9-5 Monday-Friday (excluding bank holidays) for pensioner or deferred members who:

  • have suffered bereavement
  • do not have internet access
  • are in financial hardship
  • are awaiting a payment, 

If your enquiry is urgent, you can call:

01903 835 600

Email

General Enquiries

contactcentre@mycsp.co.uk

Annual Benefit Statements (ABS)

absqueries@mycsp.co.uk

Pension Portal and Technical Help

portal@mycsp.co.uk

Pension Saving Statements

pss@mycsp.co.uk

Address

Civil Service Pensions
PO Box 2017
Liverpool
L69 2BU

Important information to include

If you write or email us, please provide your National Insurance number and/or member number along with two other pieces of personal information for security, such as:

  • current address 
  • date of birth
  • dates of employment (including Civil Service start and end date if applicable)
  • name of Civil Service employer
  • name of pension scheme you are contributing to/contributed to
  • date of the month you receive your pension (if applicable)

Defined contibution schemes (CSAVCS, partnership, concord)

Legal & General

0345 076 0276

Email: employerdedicatedteam@landg.com

Legal & General
Document Control Team
6th Floor
Brunel House
2 Fitzalan Road
Cardiff
CF24 0EB

Standard Life (if you joined before 01 September 2018)

0345 606 0093

Standard Life
Standard Life House
30 Lothian Road
Edinburgh
EH1 2DH

Scottish Widows (if you joined before 01 September 2018)

0345 716 6777

Scottish Widows
15 Dalkeith Road
Edinburgh
EH16 5BU

Employers

Phone

We are operating a limited telephone service which will be available between 9-5 Monday-Friday (excluding bank holidays).

If your enquiry is urgent, you can call:

01903 835 600

Email

ERMExternalMailbox@mycsp.co.uk

Complaints

At Civil Service Pensions we make every effort to get things right first time. If there is a problem, please let us know. We will do our best to fix things quickly.

Complaints