Contact

Temporary Email-only service

Due to the impact of the coronavirus, we are currently operating an email-only service to respond to member enquiries. You can send your enquiry to: 

contactcentre@mycsp.co.uk

If you have a general enquiry about the pension scheme, please search the website. This will enable us to focus on those members whose request requires more immediate attention. 

We are operating a limited telephone service which will be available between 10-4 Monday-Friday (excluding bank holidays) for members who:

  • have suffered bereavement
  • do not have internet access
  • are in financial hardship
  • are awaiting a payment, 

If your enquiry is urgent you can call 01903 835 600

Address

Civil Service Pensions
PO Box 2017
Liverpool
L69 2BU

Important information to include:

If you write or email us, please provide your National Insurance number and/or membership number as well as attaching any supporting documents that may help us to answer your question.

Temporary changes to the Contact Centre operating hours

Due to the impact of the coronavirus, we are currently operating an email-only service to respond to member enquiries. You can send your enquiry to: 

contactcentre@mycsp.co.uk

If you have a general enquiry about the pension scheme, please search the website. This will enable us to focus on those members whose request requires more immediate attention. 

We are operating a limited telephone service which will be available between 10-4 Monday-Friday (excluding bank holidays) for members who:

  • have suffered bereavement
  • do not have internet access
  • are in financial hardship
  • are awaiting a payment, 

If your enquiry is urgent you can call 01903 835 600.

Defined contibution schemes (CSAVCS, partnership, concord)

Legal & General

Call: 0345 076 0276

Email: employerdedicatedteam@landg.com

Legal & General
Document Control Team
6th Floor
Brunel House
2 Fitzalan Road
Cardiff
CF24 0EB

Standard Life (Closed to new members on 01 September 2018)

Call: 0345 606 0093

Standard Life
Standard Life House
30 Lothian Road
Edinburgh
EH1 2DH

Scottish Widows (Closed to new members on 01 September 2018)

Call: 0345 716 6777

Scottish Widows
15 Dalkeith Road
Edinburgh
EH16 5BU

Employers

Due to the impact of the coronavirus, we are currently operating an email-only service to respond to employer enquiries. You can send your enquiry to: 

contactcentre@mycsp.co.uk

If your enquiry isn’t relating to an imminent retirement or pension payment, we’d greatly appreciate if you would search the website where you can find helpful pension information. This will enable us to focus on those members whose request requires more immediate attention.

For employers wishing to escalate cases for members who:

  • have suffered a bereavement
  • do not have internet access
  • are in financial hardship
  • or awaiting payment

please contact ERMExternalMailbox@mycsp.co.uk

Complaints

At Civil Service Pensions we make every effort to get things right first time. If there is a problem, please let us know. We will do our best to fix things quickly.

Complaints