Contact us

General enquiries

Due to the impact of COVID-19, the majority of our team are now working from home. Therefore, to help us prioritise requests that need urgent attention, please email us where possible. 

Important information to include

If you write to us or email, please provide your National Insurance number and/or member number (this can be found on your Annual Benefit Statement called ‘Our Ref’), along with two additional pieces of personal information for security.

Full list of acceptable personal information.

Email

General Enquiries

contactcentre@mycsp.co.uk

Annual Benefit Statements (ABS)

absqueries@mycsp.co.uk

Pension Saving Statements

pss@mycsp.co.uk

Address

Civil Service Pensions
PO Box 2017
Liverpool
L69 2BU

Phone number

Monday – Friday, 9am-5pm (excluding Bank Holidays).

General enquiries

0300 123 6666

Pension Portal technical help

Email

Pension Portal technical help

portal@mycsp.co.uk

Phone number 

Pension Portal queries

0300 790 0590

Defined contibution schemes (CSAVCS, partnership, concord)

Legal & General

0345 076 0276

Email: employerdedicatedteam@landg.com

Legal & General
Document Control Team
6th Floor
Brunel House
2 Fitzalan Road
Cardiff
CF24 0EB

Standard Life (if you joined before 01 September 2018)

0345 606 0093

Standard Life
Standard Life House
30 Lothian Road
Edinburgh
EH1 2DH

Scottish Widows (if you joined before 01 September 2018)

0345 716 6777

Scottish Widows
15 Dalkeith Road
Edinburgh
EH16 5BU

Employers

Phone

We are operating a limited telephone service which will be available between 9-5, Monday-Friday (excluding bank holidays).

If your enquiry is urgent, you can call:

0300 123 1040

Email

contactcentre@mycsp.co.uk

Complaints

At Civil Service Pensions we make every effort to get things right first time. If there is a problem, please let us know. We will do our best to fix things quickly.

Complaints