Do you have a question?

If you’re a member, you can contact us in a number of ways.
You can:

If your email contains GSI/GSE/PNN please send it to

From any other email addresses please use

  • call us on: 0300 123 6666 or,

from abroad, please call +44 1903 835902

  • write to us at:

Civil Service Pensions
PO Box 2017
L69 2BU

Important information to include:

If you write or email us, please provide your National Insurance number and/or membership number as well as attaching any supporting documents that may help us to answer your question.

What are the Contact Centre opening times?

Monday, Tuesday, Thursday, Friday:

8.30am - 6.00pm


9.00am - 6.00pm

Do you have a partnership pension?

Are you a member of the Civil Service Additional Voluntary Contributions Scheme (CSAVCS)?

If you have a Scottish Widows or Standard Life account and have a question about your account, please contact your provider:

If you are an Equitable Life member and have a question about your account, you will need to contact us.

Are you an employer?

Do you have a complaint?